The invention belongs to the technical field of e-commerce,
data analysis and platform supervision, and provides a scalping behavior
analysis method and
system, and the method specifically comprises the steps: arranging a customer service interactive collection and unified coding scene, recognizing a merchant code from the scene, collecting an adjacent reply time
interval sequence of a session and a customer service reply field sequence for each merchant according to the merchant code, and carrying out the collection of the adjacent reply time
interval sequence and the customer service reply field sequence; the method comprises the steps of firstly obtaining a reply field sequence, then obtaining a
rhythm index based on the adjacent reply time
interval sequence, obtaining a process transfer index based on the customer service reply field sequence, finally obtaining a scalping homogeneous volume through the
rhythm index and the process transfer index, and judging whether a merchant carries out a scalping behavior or not according to the scalping homogeneous volume. In combination with the characteristics that the manual service is influenced by
information retrieval and input time
delay, the beat is discrete and multi-peak, and the flow path is multi-path walk, and the characteristic that the script beat converges and the path
multiplexing is stable and homogeneous, the difference quantification of normal customer service and scalping scripting
group control behaviors is realized at the merchant level, and the merchant
management efficiency is improved.