The invention relates to the technical field of screening display, and particularly discloses an AI service window background display method and
system, and the method comprises the steps: obtaining dialogue information, and converting the dialogue information into a
bigram sequence; counting all
bigram sequences in a preset time period, determining a TF-IDF value of each
bigram in each bigram sequence based on the counted bigram sequences, and converting each bigram sequence into a vector; on the basis of the vectors, clustering is carried out on all the bigram sequences, and for each type of bigram sequences, an identification sequence is selected from the type of bigram sequences; dialogue information corresponding to the identification sequence is read, the difference rate between the identification sequence and the related sequence is obtained, and the dialogue information and the difference rate are counted to serve as display content and sent to the background; according to the method, multiple pieces of dialogue information are simplified into a limited number of texts and the difference rate through a
feature extraction scheme and a clustering scheme, the background display content is greatly simplified, and the
work pressure of background workers is reduced.