The invention relates to the field of logistics transportation, and discloses a logistics order abnormity
processing method and device, equipment and a storage medium. The method comprises the steps of obtaining
feature data of a logistics order, wherein the
feature data of the logistics order comprises order identification information, logistics track information,
timestamp information and parcel state information; determining the initial state of the logistics order based on the
feature data of the logistics order, and obtaining an initial state judgment result; according to the initial state judgment result, classifying the logistics order into a logistics order in a
normal state or a logistics order in an abnormal state; and performing order association analysis on the logistics order in the abnormal state,
processing the logistics order in the abnormal state according to an analysis result, and generating a
processing result. According to the logistics order
exception handling method provided by the invention, a whole-process intelligent
closed loop from
data acquisition, state judgment, classification management to
exception handling is formed, and the logistics operation efficiency and the user experience are effectively improved.