This invention provides a large-
scale model-based operation and
maintenance management method, device, equipment, and storage medium. The device receives various operation and maintenance task requests uniformly at the application
service layer, and the AI agent layer performs intelligent task planning and instruction generation, achieving centralized and intelligent task scheduling. The data pipeline layer responds to instructions, simultaneously executing multi-protocol real-
time data acquisition and vectorized
knowledge base-based
relational knowledge retrieval, effectively breaking down data silos and providing complete information input that integrates real-time status and historical experience for decision-making. This device fundamentally changes the traditional operation and maintenance model, freeing manual labor from tedious and repetitive inspection,
troubleshooting, and reporting work, significantly improving fault response speed,
processing accuracy, and knowledge reuse efficiency, and realizing automated, intelligent, and knowledge-based closed-loop management of operation and maintenance work.