The invention relates to the technical field of
knowledge graph construction, in particular to an intelligent customer relationship
knowledge graph construction method, which comprises the following steps of: firstly, acquiring customer data from a multi-
source data source; preprocessing the collected data, and protecting sensitive information by adopting a
differential privacy technology; defining a mode of a
knowledge graph, identifying an entity by adopting a BERT model, extracting a cross-domain relationship in combination with a graph neural network, and constructing a preliminary customer relationship knowledge graph; designing an incremental updating
algorithm, and updating the knowledge graph in real time or regularly; based on the constructed customer relationship knowledge graph, a Cypher
query language and a graph
algorithm are applied to mine customer relationships; performing
deep mining on the customer relationship by using a graph
algorithm, and identifying key customers, potential customer groups and association relationships among the customers; in this way, the technical problems that in the prior art, when the knowledge graph is constructed, the
data processing efficiency is low, relation extraction is inaccurate, and the knowledge graph is not updated in time are solved.