The invention discloses a repeated incoming call preprocessing method, device and equipment based on 95598 and a storage medium. The processing method comprises the following steps: S101, data acquisition; s102, removing business data from the obtained data to obtain screened data; s103, labeling and primary screening are carried out; s104, analyzing the primarily screened data by using text similarity, judging whether the primarily screened data are the same appeal event or not, and if so, inputting the text content of the repeated incoming call corresponding to the primarily selected data into an algorithm unit; if not, sending the primarily selected data to a processing end; s105, the algorithm unit judges whether the received text content is similar or not, if yes, it is considered that the corresponding appeal event is a repeated call, and the repeated call is output; and if not, sending the corresponding text content to the processing end in the step S104. According to the method, the neural network data annotation amount is reduced, the training period is shortened, the text analysis accuracy can be improved, manpower is reduced, and the early-stage preparation time is shortened.