An on-board information system is provided, including a help facility, which is operable to provide information to a requester. The information comprises audio or audio-visual descriptions for operating various systems and control devices, using on-board or off-board devices. An information system is provided, comprising a requestor-initiated information inquiry device, an information storage system, and, an information communications center. The information storage system communicates information to the communications center based upon a request for information initiated by the requester to the information inquiry device. The request for information can be canceled during delivery. The system is applicable to vehicles and other systems wherein operators may have limited knowledge of functioning of all aspects of the system.