The invention provides an insurance service management method and device,
electronic equipment and a storage medium, and relates to the technical field of
data processing, and the method comprises the steps: monitoring the real-time business state of each insurance service channel, and evaluating the resource demand degree based on a multi-dimensional business index; and predicting a business demand in a target time period, generating a cross-
channel resource allocation scheme in combination with a prediction result and a resource demand degree, dynamically adjusting a
resource allocation priority, and realizing cross-
channel scheduling of service resources according to a preset channel weight and an event-driven factor. Meanwhile, multi-channel customer data are integrated to construct a unified customer view, customer life stages are identified based on multi-
source data, a cross-service-chain collaborative
service process is triggered according to a dynamic customer portrait, and a fusing mechanism is started to switch to an alternative service channel when the service is abnormal. The problem of repeated resource investment caused by the fact that static
resource allocation is not combined with real-time resource demand evaluation and
service demand prediction in the prior art can be solved.