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34results about How to "Improve listening quality" patented technology

Voice interaction management method and system based on telephone traffic forecasting

The invention discloses a voice interaction management method and a voice interaction management system based on telephone traffic forecasting. The voice interaction management system comprises a telephone traffic forecasting module, an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the voice interaction management method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Voice forecasting linkage method and system based on call requirements

The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Method and system for regulating and controlling voice service based on call requirements

The invention discloses a method and a system for regulating and controlling voice service based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, an exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:STATE GRID CORP OF CHINA +1

Wireless communication device

The invention provides a wireless communication device comprising a transmitter and a receiver, wherein the transmitter comprises a microphone, a denoising circuit and an analog-to-digital converter; the receiver comprises an audio playing module, at least one antenna and a wireless communication module; the wireless communication device further comprises a microprocessor used for controlling the working state of the wireless communication device, and a power supply module used for providing electric energy for the wireless communication device, the microphone, the denoising circuit and the analog-to-digital converter are connected with the microprocessor in sequence, the power supply module and the wireless communication module are connected with the microprocessor, the power supply module is connected with the wireless communication module, and the antenna is connected with the wireless communication module; the power supply module comprises a power supply module, an outage detection module and an emergency power supply module, an input end of the wireless communication module; the power supply module comprises a power supply module, an input end of the outage detection module is connected with the power supply module, and an output end of the outage detection module is connected with the emergency power supply module; and the wireless communication device further comprises a GPS module connected with the microprocessor. The wireless communication device has anti-theft property and enhances the safety performance.
Owner:SHENZHEN HAIHE HIGH & NEW TECH CO LTD

Self-adaptive earplug device and hearing aid equipment applying same

The invention discloses a self-adaptive earplug device, which comprises an earplug main body matched with an ear canal, and further comprises an adaptive sound transmission tube assembly, and the adaptive sound transmission tube assembly is arranged on the earplug main body; the earplug main body comprises a shell and at least one supporting strip, the supporting strips are arranged in the shell,an installation column is arranged in the middle of the shell, one end of each supporting strip is connected with the installation column, and the other end of each supporting strip is connected withthe inner wall of the shell. The adaptive sound transmission tube assembly comprises a sound transmission tube, an adjuster and a sleeve, the sleeve is sleeved on the mounting column, the sound transmission tube is sleeved inside the sleeve through the adjuster, one end of the sleeve extends into the earplug main body, and the other end of the sleeve extends out of the ear canal. The utility modelfurther discloses hearing aid equipment which comprises the earplug device and a host. The earplug device not only can guarantee wearing comfort, but also can improve listening quality. The hearing aid equipment applies the earplug device, the sound emitted by the loudspeaker in the host can be transmitted to the ears of a person through the sound transmission tube, the overall wearing comfort ishigh, and the listening quality is high.
Owner:FOSHAN BOZHI MEDICAL TECH CO LTD

An Audio Object Codec Method Based on Spectrum Shifting

The invention discloses an audio object coding and decoding method based on frequency spectrum shifting. This method proposes a strategy including global shifting and local shifting to reduce aliasing distortion. In the encoding stage, time-frequency transformation is first performed to obtain the spectrum information of multiple input signals; then, it is judged whether aliasing occurs in each subband, and the aliased areas will be sorted according to the degree of aliasing; after determining the time-frequency area that needs to be moved, The aliased time-frequency points are moved to the non-aliasing area, and there are two strategies for moving the time-divided overall shift and local shift. The overall shift can greatly reduce the shift information that needs to be recorded; finally, the downmix signal and side information are synthesized into a code stream. In the decoding stage, the time-frequency components are first restored to their original positions according to the moving information, and then decoded according to the joint audio object coding framework SAOC. The present invention moves aliased time-frequency information to a non-aliased area in a downmixing process by using a spectrum shifting strategy, thereby reducing aliasing distortion and improving decoded audio quality.
Owner:WUHAN UNIV

A self-adaptive earplug device and hearing aid equipment using the same

The invention discloses an adaptive earplug device, which includes an earplug body matched with the ear canal, and an adaptive sound transmission tube assembly, which is installed on the earplug body; the earplug body includes a shell and a support bar , there is at least one support bar arranged inside the housing, the middle part of the housing is provided with a mounting column, one end of the support bar is connected to the mounting column, and the other end is connected to the inner wall of the housing; the adaptive sound transmission tube assembly includes a sound transmission tube , an adjuster and a sleeve, the sleeve is set on the mounting column, the sound transmission tube is set inside the sleeve through the adjuster, one end of the sleeve extends into the earplug body, and the other end extends out of the ear canal. Also disclosed is a hearing aid device, which includes the above-mentioned earplug device and a host. Earbuds ensure both wearing comfort and improved listening quality. The above-mentioned earplug device is applied to the hearing aid device, and the sound from the speaker in the main unit can be transmitted to the human ear through the sound transmission tube, so that the overall wearing comfort is high and the listening quality is high.
Owner:FOSHAN BOZHI MEDICAL TECH CO LTD

A Voice Prediction Linkage Method and System Based on Incoming Call Demand

The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

A voice interaction management method and system based on traffic prediction

The invention discloses a voice interaction management method and a voice interaction management system based on telephone traffic forecasting. The voice interaction management system comprises a telephone traffic forecasting module, an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the voice interaction management method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Audio object coding and decoding method based on frequency spectrum shifting

The invention discloses an audio object coding and decoding method based on frequency spectrum shifting. A strategy including global and local shifting is proposed to reduce aliasing distortion. In the coding stage, time-frequency transformation is carried out firstly to obtain frequency spectrum information of a plurality of input signals; then, whether aliasing occurs in each sub-band or not is judged, and aliasing areas are sequenced according to aliasing degrees; after a time-frequency region needing to be shifted is determined, aliasing time-frequency points are shifted to a non-aliasing region, a global shifting strategy and a local shifting strategy are adopted for shifting, and the global shifting can greatly reduce shifting information needing to be recorded; and finally, the down-mixed signal and the side information are synthesized into a code stream. In the decoding stage, the time-frequency component is recovered to the original position according to the shifting information, and then decoding is carried out according to a spatial audio object coding (SAOC) framework. According to the method, a frequency spectrum shifting strategy is utilized, the aliasing time-frequency information is shifted to the non-aliasing area in the down-mixing process, aliasing distortion is reduced, and the quality of decoded audio is improved.
Owner:WUHAN UNIV

Earphone for communication

The invention discloses an earphone for communication. The earphone comprises a rubber sleeve, rubber connecting rods are connected to the inner walls of the two sides of the rubber sleeve in a sliding manner; connecting blocks are fixed to the ends, away from the rubber sleeves, of the two rubber connecting rods through screws. A first earphone shell and a second earphone shell are fixed to the outer walls of the opposite sides of the two connecting blocks through screws correspondingly. Grooves are formed in the outer walls of the opposite sides of the first earphone shell and the second earphone shell, loudspeakers are fixed to the inner walls of the grooves through screws, and connecting columns are fixed to the inner walls of the sides, away from the first earphone shell, of the second earphone shell through screws. The fabric is good in air permeability;, Compared with the prior art, the earphone has the advantages that the wearing comfort is obviously improved, the influence onthe normal work of the earphone due to the fact that sweat permeates into the earphone shell in the wearing process is avoided, the external sound interference is isolated, the listening quality of the earphone is improved, components in the earphone are prevented from being burnt out after long-time working, and the service life of the earphone is obviously prolonged.
Owner:滑迪

A method and system for controlling voice service based on incoming call demand

The invention discloses a method and a system for regulating and controlling voice service based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, an exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:STATE GRID CORP OF CHINA +1

Method for inhibiting pre-echoes of audio transient signals by utilizing frequency domain filtering post-processing

The invention discloses a method for inhibiting pre-echoes of audio transient signals by utilizing frequency domain filtering post-processing, which belongs to the field of audio signal processing and in particular relates to a post-processing method for carrying out noise shaping on the decoded transient signals in audio coding. The method comprises the following steps: acquiring frequency domain linear prediction coefficients through discrete cosine transform coefficients of the input audio transient signals, and acquiring a short-time post-filter according to the frequency domain linear prediction coefficients; sequentially carrying out short-time post-filtering and spectral tilt compensation filtering on the discrete cosine transform coefficients of the transient signals; carrying outinverse discrete cosine transform on the frequency domain transform coefficients after filtering to restore and acquire time domain signals; and then, carrying out gain adjustment to acquire the transient signals after post-processing. By carrying out filtering processing on the frequency domain of the audio transient signals, the method achieves the noise shaping effect on the time domain, effectively inhibits the pre-echo distortion caused by transient signal coding, enhances the peak energy of the transient signals, and can improve the audio quality of the decoded audio transient signals without consuming additional coding bits.
Owner:BEIJING INSTITUTE OF TECHNOLOGYGY
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