A 
wireless communication device is disclosed that accepts recorded audio data from an end-user. The audio data can be in the form of a command requesting user action. Likewise, the audio data can be converted into a 
text file. The audio data is reduced to a 
digital file in a format that is supported by the device hardware, such as a .wav, .mp3, .vnf file, or the like. The 
digital file is sent via secured or unsecured 
wireless communication to one or more 
server computers for further 
processing. In accordance with an important aspect of the invention, the 
system evaluates the confidence level of the of the 
speech recognition process. If the confidence level is high, the 
system automatically builds the application command or creates the 
text file for transmission to the 
communication device. Alternatively, if the confidence of the 
speech recognition is lower, the recorded audio 
data file is routed to a human transcriber employed by the 
telecommunications service, who manually reviews the digital voice file and builds the application command or 
text file. Once the application command is created, it is transmitted to the 
communication device. As a result of the present invention, 
speech recognition in the context of a communications devices has been shown to be accurate over 90% of the time.