A
wireless communication device is disclosed that accepts recorded audio data from an end-user. The audio data can be in the form of a command requesting user action. Likewise, the audio data can be converted into a
text file. The audio data is reduced to a
digital file in a format that is supported by the device hardware, such as a .wav, .mp3, .vnf file, or the like. The
digital file is sent via secured or unsecured
wireless communication to one or more
server computers for further
processing. In accordance with an important aspect of the invention, the
system evaluates the confidence level of the of the
speech recognition process. If the confidence level is high, the
system automatically builds the application command or creates the
text file for transmission to the
communication device. Alternatively, if the confidence of the
speech recognition is lower, the recorded audio
data file is routed to a human transcriber employed by the
telecommunications service, who manually reviews the digital voice file and builds the application command or
text file. Once the application command is created, it is transmitted to the
communication device. As a result of the present invention,
speech recognition in the context of a communications devices has been shown to be accurate over 90% of the time.