The invention provides an intellectual property consultation service system, which comprises a consultation terminal, a service terminal and a server; the consultation terminal and the service terminal are connected with the server through a network, and the consultation terminal is used by a user for initiating a consultation request and input consultation content, obtaining, detecting and analyzing the reply content of the service terminal, providing a service comparison function, and protecting the files sent by a user; the service terminal is used for an intellectual property worker to check consultation content, input reply content, receive a file sent by a user and set a service state; the server is used for responding to a consultation request of the consultation terminal, monitoring service states of different service terminals, sending the consultation request to a target service terminal according to the service states of the different service terminals, obtaining consultation content and forwarding the consultation content to the target service terminal, and obtaining reply content of the target service terminal and forwarding the reply content to the consultation terminal. The system can protect the safety of user information and help the user to quickly select a proper intellectual property agency.