30results about How to "High customer satisfaction" patented technology

A method and system for automated dispute resolution is disclosed. The method and system are used in testing non-equal values in normal rounds for satisfaction of a condition. If the condition is not satisfied in the normal rounds, power round values are tested for satisfaction of a power round condition. If the power round condition is satisfied, a binding settlement payment is calculated. Additional options involve an automated facilitator, windfalls to initiators, automatic payment initiation, multiparty aggregation and automatic settlement document generation.

A method and system for automated bargaining is disclosed. The method and system are used in testing non-equal values in normal rounds for satisfaction of a condition. If the condition is not satisfied in the normal rounds, power round values are tested for satisfaction of a power round condition. If the power round condition is satisfied, a binding bargained payment is calculated. Additional options involve an automated facilitator, windfalls to initiators, automatic payment initiation, multiparty aggregation and automatic agreement document generation.

A method for receiving feedback at a call center includes receiving a call from a caller for connection with one of a plurality of agents and distributing the call to a first agent of the plurality of agents. The method includes initiating a first communication session with the caller and the first agent to handle the call. The method also includes initiating a second communication session with the caller. The second communication session comprises a feedback session parallel to the first communication session. The method also includes receiving from the caller feedback relating to the first communication session between the caller and the first agent.

A method, system, computer program product, and computer program storage device for determining an assignment of a task to a consultant is disclosed. The method, system, computer program product, and computer program storage device determine the assignment based not only on availability and skill set, but also based on an estimated impact on the emotional state and the physical state of consultants.

A training system for providing training to agents of an enterprise is provided. The training system may include a retrieval module for retrieving content from at least one predetermined resource. The training system further may include a topic determining module for determining at least one topic based on the retrieved content. The training system further may include an answer selecting module for selecting an answer for the at least one topic from the retrieved content based upon predefined rules. The training system further may include a reporting module for reporting the at least one topic and answer to one or more agents of the enterprise.

A database record controls a license to use a computational component. An input receives an order identifier associated with an order related to a computational component and an interface retrieves order information associated with the identifier. The order information comprises at least one material code. A material code mapping agent compares the material code with at least one material code mapping table to identify corresponding computational component information associated with the material code. In another configuration, a transaction record includes first information associated with the order, the order relates to at least a first computational component and / or feature thereof, a configuration file includes second information different from the first information, the configuration file relates to at least one telecommunication switch / server, and a configuration file processing agent compares some of the first information with some of the second information to form a system record having both first and second information.

A method and system for automated bargaining is disclosed. The method and system are used in testing non-equal values in normal rounds for satisfaction of a condition. If the condition is not satisfied in the normal rounds, power round values are tested for satisfaction of a power round condition. If the power round condition is satisfied, a binding bargained payment is calculated. Additional options involve an automated facilitator, windfalls to initiators, automatic payment initiation, multiparty aggregation and automatic agreement document generation.

A multi-purpose, shaped, prefabricated, structurally-enhancing support block conforms to the side profiles of conventional I-joists. The support block is preferably installed by fastening it to the I-joist web, rather than to the I-joist flanges, thus preserving the integrity of the I-joist flanges. Further, support blocks may be used in mid-span where additional point-load support is needed, or at joist ends for additional load bearing and / or enhanced rim board, attachment and nailing capabilities. The preferred support block includes a load-jack portion for bearing compressive load and a web and flange support portion reinforcing the thin web of an I-joist to help prevent buckling, rolling, or twisting of the I-joist under peak load conditions.

An automated method capable of multiple rounds for settling a dispute among adverse parties which dispute involves monetary values is described together with an automated system for carrying out such method.

Apparatus is provided for scheduling of service staff based on their performance, in which in one embodiment performance is measured by sales associated with a staff member and gratuities related to the sale. For the restaurant sales performance is measured by adjusted gross sales per diner and gratuities includes tip percentage the staff member receives, with staff performance being measured by a score that includes sales and gratuities modified by a merit / demerit point system. In this embodiment tip percentage may be calculated per shift.

A method, system, computer program product, and computer program storage device for determining an assignment of a task to a consultant is disclosed. The method, system, computer program product, and computer program storage device determine the assignment based not only on availability and skill set, but also based on an estimated impact on the emotional state and the physical state of consultants.

Systems and methods are described that provide a fast and simple way of administering a drug program related to livestock. Specifically, accurate, automated livestock-to-carcass, meat product, or organ identification systems are provided that can receive, compile and analyze information regarding the condition of a carcass, meat product, or organ in a form that is readily readable, transferable to others, and associated with, or linked to, other information such as the feedlot, lot and / or animal of origin as well as the presence or absence of an administered drug, combination of drugs, or drug program.

One embodiment of the invention is a financial services information service that allows financial service customers to securely post their financial needs and to impart instructions pertaining to suppliers of financial services reviewing said needs. Intending to identify new transactions and acquire new customers, financial service providers review needs posted by costumers in the customer database. Providers select the entries of interest and can purchase the legal names of customers associated with specific needs. Business method intends fee charges to be attractive to providers of financial services in view of typical customer acquisition costs and to promote selectivity and to avoid abuses by providers. For additional fees providers can also send high customized messages to potential customers in order to maximize attractiveness of initial contact. Invention also creates a ratings and review method intended to differentiate providers and reward financial services providers worldwide committed to excellent service. Customers remain empowered during the process by selecting and excluding providers accessing information about their posted needs and ultimately deciding which providers will obtain their contact information. The system provides a method for the customers and providers to communicate and for third parties to advertise.

Service parts inventory planning and management are provided for one or more entities in a supply chain (12), preferably within the context of an electronic marketplace (14). Status data reflecting substantially current service parts inventory levels at stocking locations within the supply chain (12) is accessed, these inventory levels indicating service parts excesses or needs at one or more stocking locations. A substantially current service parts inventory plan is generated according to the status data, a service parts demand forecast, and a supply chain model, the inventory plan including target stocking levels for service parts at stocking locations. According to the inventory plan, one or more services are initiated to attempt to resolve service parts excesses or needs at stocking locations through interaction with one or more other entities.

A system and method for delivering an electronic video game allows a consumer to purchase the game in sequential portions. The video game is broken down into incremental portions that are each individually available for sale. A consumer purchases a first portion of the video game that contains the first level, or set of levels, of the game. When the first portion is completed by the consumer, the consumer can then buy the next sequential portion for an additional incremental sum of money. The incremental portions may contain one or more levels. Similarly, the initial purchase vehicle may contain the entire game and a consumer purchases key codes to access subsequent portions of the game.

A systematic approach for generating a work release plan that considers both demand and supply variables. The approach comprises prioritizing scheduled lots in order of their critical ratios, estimating an initial daily release quota for the scheduled lots based on both pull and push requirements, and determining detailed capacity constraints for the manufacturing system. The approach further comprises testing whether the initial daily release quota complies with the detailed capacity constraints, and, if the detailed capacity constraints are violated, rearranging the lots in the initial daily release quota so that the detailed capacity constraints are met.

A closure assembly with a shape memory polymer seal is provided for use with a vehicle. The closure assembly includes a frame member configured for attachment to the vehicle body to selectively transition from a closed position to an open position. The seal structure includes a base portion elongated along and attached to a peripheral edge of the frame member or the vehicle body, and a flexible contact portion extending integrally from the base portion and configured for sealing communication with an opposing surface. A thermally-activated smart material (TASM), namely a shape memory polymer member, is disposed inside a cavity within the contact portion. A thermoelectric device is in thermal communication with the TASM, and is characterized by a thermal differential when current flows therethrough. The TASM is activated in response to the thermal differential of the thermoelectric device, thereby altering at least one physical property of the TASM.

A closure assembly with a shape memory polymer seal is provided for use with a vehicle. The closure assembly includes a frame member configured for attachment to the vehicle body to selectively transition from a closed position to an open position. The seal structure includes a base portion elongated along and attached to a peripheral edge of the frame member or the vehicle body, and a flexible contact portion extending integrally from the base portion and configured for sealing communication with an opposing surface. A thermally-activated smart material (TASM), namely a shape memory polymer member, is disposed inside a cavity within the contact portion. A thermoelectric device is in thermal communication with the TASM, and is characterized by a thermal differential when current flows therethrough. The TASM is activated in response to the thermal differential of the thermoelectric device, thereby altering at least one physical property of the TASM.

Service parts inventory planning and management are provided for one or more entities in a supply chain (12), preferably within the context of an electronic marketplace (14). Status data reflecting substantially current service parts inventory levels at stocking locations within the supply chain (12) is accessed, these inventory levels indicating service parts excesses or needs at one or more stocking locations. A substantially current service parts inventory plan is generated according to the status data, a service parts demand forecast, and a supply chain model, the inventory plan including target stocking levels for service parts at stocking locations. According to the inventory plan, one or more services are initiated to attempt to resolve service parts excesses or needs at stocking locations through interaction with one or more other entities.

A method and a system for providing an external optical data packet to a destination node of a packet optical network are described. The packet optical network includes a plurality of nodes and a first optical data channel for optically communicating local optical data packets between the plurality of nodes. The external optical data packet is optically converted for a transmission to the destination node over a second optical data channel of the packet optical network, the first and second optical data channels being independent of each other, the converted external optical data packet is optically transferred to the packet optical network, and the converted external optical data packet is transmitted to the destination node over the second optical data channel.

The invention discloses a corruption remains restoring method including the following steps: S1, putting remains in a thawing pool, putting clear water to cover the remains, adding peracetic acid according to the proportion of water and with the diluted concentration percentage of 0.2%-0.5%, then adding a salt with the diluted concentration percentage of 25%-35%, finally adding camphor, and immersing and acting for 8-12 hours; and S2, placing the remains in the step S1 on a moving bed, washing and wiping the whole remains with a composite type preservative liquid, and carrying out local supplementary injection on a cavity body, limbs and a brain. The method is adopted for restoring the remains, has short tissue fixed effective time, is suitable for remains preservation, remains farewell and departed saint remains reverence looking, is high in practicability, low in toxicity, environmental friendly and pollution-free, can restore all the remains damaged due to corruption, shows serene, natural and neat remains in front of the living, relieves sorrow of relatives of the departed saint, plays a positive role for smooth developing of the remains afterward treatment works, has high crowds satisfaction, achieves good social benefits and economic benefits, is beneficial for popularization and application, improves the quality of services, and promotes the development of funeral and interment business.

A system for generating electronic advertisements for wearables customized for a selected user on a network, the system including a first server configured to receive requests from a device to share wearables with the selected user on a network; a first server coupled to receive requests for advertisements from the first server and communicate to the selected user on the network, the second server comprising: a first database configured to store a plurality of user models, each user model being a three-dimensional model of a portion of a human body; a second database configured to store a plurality of wearable models, each wearable model being a three-dimensional model of a wearable; a third database configured to store advertising campaigns; a processor configured to: receive a three-dimensional model of a portion of a human body and the model of the wearable for an associated user; morph the clothing to fit the personalized data for the target user in response to the sharing request; and render the image of the clothed body.

A system and method of ranking individuals based on a value per event using a processing system, the processing system comprising a processing device, a database for storing data, and communication processing devices, each of which is in communication with the processing device via a communication network, the method including assigning, by the processing device, a value to each item of a first group of items; assigning, by the processing device, a second group of specific items selected from the first group of items to individuals for promotion; determining, by the processing device, for each event, during a pre-determined period of time, a number of each item from the second group of specific items sold by each individual; normalizing, by the processing device, the number of each item sold based on a shift worked by each individual; determining, by the processing device, a value per event for each individual; and ranking the individuals based on the value per event.

Efficient and effective communications with customers is a cornerstone of many businesses. Automation, such as in the form of automated agents that can engage in a communication with a customer, furthers those efficient and effective communications. However, textual messages are a series of messages that are often limited to factual statements and direct questions, leaving many customers, such as those that prefer or require high-context communications, may have the impression that the organization with which they are communicating is cold and uncaring or unconcerned about them. By selectively altering the series of messages, an appropriate degree of concern or empathy may be conveyed to facilitate a better relationship and more effective and efficient communications.