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Contact-center routing based on games or contests involving the agents

InactiveUS20060182258A1Reduce shift fatigueGreat sense of autonomyManual exchangesAutomatic exchangesContact centerComputer science
A new routing protocol for routing service requests in a contact center is provided that takes into account the results of games played by the agents and the game actions of the agents. The system communicates the game to the agent. Agents in turn select game actions. The results of the agent games and the agent actions in these games help determine which agents handle the different types of service requests. The routing protocol takes account of those game results and actions while still routing calls in a systematic, coordinated and efficient manner. Additionally, by dynamically restructuring the game, management may communicate incentives dynamically to agents to incentivize agents to change their game actions in ways that lead to call routing following management priorities. Management may further influence routing by adjusting management preferences, which may be taken into account along with agent game results and game actions when routing calls. By incorporating agent game results and game actions in the routing scheme, agents are engaged and entertained, so that their work is less boring and monotonous. The agents are also given more control over their work, thus tending to increase job satisfaction and therefore agent retention and contact-center performance.
Owner:SEATLINK

Automatic welding machine for automobile shock absorber cover

The invention discloses an automatic welding machine for an automobile shock absorber cover; a welding machine supporting plate is mounted on a welding blocking machine bottom electrode; a servo motor fixing bracket is connected with the lower surface of the welding machine supporting plate; an electrode heat dissipation block is mounted on the welding machine supporting plate; an electrode rotary tyre is mounted on the electrode heat dissipation block; a welding lower electrode is mounted on the electrode rotary tyre; a center hole is formed in the welding machine supporting plate, the electrode heat dissipation block, the electrode rotary tyre and the welding lower electrode in a penetrating manner; a workpiece fixing ring is arranged in the upper end of the center hole; the lower end of the workpiece fixing ring is connected with a connecting flange; a welding rotating shaft is connected with the lower side of the connecting flange; the lower end of the welding rotating shaft penetrates through the center hole of the welding machine supporting plate; a tooth type belt wheel is mounted at the lower end of the welding rotating shaft; a tooth type belt wheel on a servo electrode is connected with the tooth type belt wheel at the lower end of the welding rotating shaft through a tooth type belt; casting die claw mechanisms are mounted on the outer sides of the electrode rotary tyre. The welding machine can carry out one time card mounting and continuous welding, the work efficiency is improved, the labor intensity of operation workers is relieved, the workpiece has no difference after being welded, and the production efficiency is one workpiece per 15 seconds.
Owner:TIANJIN JINRONG TIANYU PRECISION MACHINERY CO LTD

British and American literature knowledge learning and memory assisting device

The invention provides a British and American literature knowledge learning and memory assisting device, and relates to learning assisting devices. The upper portion of the upper surface of a plate body is provided with a groove, a word group training plate is arranged in the groove, a plurality of slip grooves are arranged on the word group training plate, a plurality of slip alphabet blocks arearranged in the slip grooves, and front ends of the slip grooves are provided with a plurality of annual sliding grooves connected with the slip grooves; and the middle portions of the annular slidinggrooves are provided with word group spelling display grooves connected with the annular sliding grooves, the word group training plate above the annular sliding grooves is provided with a notch, anda word group reminding device is arranged in the notch. The British and American literature knowledge learning and memory assisting device enables hand disability or cerebral palsy children to learnEnglish and assists the children to do hand rehabilitation training at the same time, thus, the English learning and rehabilitation training can be carried out together without affecting each other soas to make full use of time; and the assisting device helps the children to memorize English vocabularies and enables learning of the English vocabularies to be interesting at the same time, so thatexcessive bored learning process can be avoided.
Owner:LIAONING UNIVERSITY OF TECHNOLOGY

Linkage control method for low-pressure gas storage cabinet and booster fan

InactiveCN107939715AEasy maintenanceRealize automatic start-stop controlPump controlContainer discharging methodsProximity sensorStart stop
The invention relates to a linkage control method for a low-pressure gas storage cabinet and a booster fan. The method is characterized in that that a balance weight plate is arranged in the multi-bag-cavity low-pressure gas storage cabinet, and at least two sets of Hall proximity sensors are arranged at the high position and the low position in the multi-bag-cavity low-pressure gas storage cabinet separately, wherein the position of the balance weight plate indicates the amount of biogas in the multi-bag-cavity low-pressure storage gas cabinet, and the at least two sets of Hall proximity sensors are used for sensing the proximity of the balance weight plate; when the balance weight plate of the multi-bag-cavity low-pressure gas storage cabinet reaches the high position or the low position, the Hall proximity sensors are used for generating a switch signal and sending the switch signal to a control cabinet; the control cabinet is used for converting the switch signal into start-stop signal for the booster fan and sending the start-stop signal to the booster fan; and the booster fan is started or stopped according to the start-stop signal so as to convey biogas in a large-capacity bag-cavity type gas storage cabinet to the multi-bag-cavity low-pressure gas storage cabinet or stop conveying the biogas in the large-capacity bag-cavity type gas storage cabinet to the multi-bag-cavity low-pressure gas storage cabinet.
Owner:上海林海生态技术股份有限公司
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