The invention discloses an intelligent hotel workflow management system, a process management method and a check-in registering method. The management system comprises a mobile terminal, a backstage server and a reception terminal, wherein the mobile terminal is respectively connected with the backstage server and the reception terminal, and the backstage server is connected with the reception terminal. The process management method comprises the steps of: logging in a system platform on a mobile terminal, judging a logged privilege role after verification and then carrying out corresponding operation. The check-in registering method comprises the process of: generating an order in the reception terminal, prearranging rooms, finishing check-in registering preparation, handling check-in procedures, serving customers during the process the customers are in the hotel, carrying out check-out procedures by the customers, clearing up check-in records of the customers and confirming the correctness of the check-in records with the customers. According to the management system, the working achievements of staff can be recorded objectively and accurately, the shortage of subjective judgment by supervisors is overcome, and the fairness of the management can be realized to the maximum extent.