The invention provides an interactive-question semantic understanding method in intelligent customer services. The method includes the following steps that the conversation content between current intelligent customer services and clients is subjected to co-text language environment expression, wherein co-text language environment expression comprises event expression and language environment expression; according to the co-text language environment expression, a conversation semantic
event graph is constructed; according to multiple conversation corpora of the intelligent customer services and the clients, a
business logic tree is constructed; according to a determined
finite state automata, an order state
machine is established; according to the semantic
event graph, logic decision branches are selected from the
business logic tree; according to the logic decision branches and the order state
machine, a semantic
processing template is returned to the intelligent customer services, and semantic expression generation is carried out. According to the interactive-question semantic understanding method in the intelligent customer services, interaction
questions and answers based on aflow diagram are achieved, the accuracy of
client interrogation understanding of the intelligent customer services is increased, the consistency between the intelligent customer services and
client conversations is guaranteed, and the work efficiency of the intelligent customer services is improved.