A unified message platform
system integrates voice recognition and dialing capabilities with
directory systems, including automated telephone
directory systems and private
database directory systems, to enable a user to access stored directory information related to an intended recipient of a message. The unified message platform
system prompts the user to speak the name of the party intended as the recipient of a message, and the type of address information to be accessed, for example
fax number, e-
mail address, home address, etc. The unified message platform
system analyzes the input speech information, determines the appropriate
database to be accessed, and accesses either local directory databases, or remote directory databases via a local area or
wide area packet switched network. For remote directory databases such as private corporate directory databases, the unified message platform system also interacts with the remote directory databases to ensure compliance with any security protocols of the remote directory databases. The unified message platform, upon obtaining the requested information, either announces the information in an audible format, or uses the requested information, for example to place a call to the
station corresponding to the requested information.