The invention discloses an enterprise appeal intelligent
perception and closed-loop
processing system based on multi-
modal AI, and relates to the technical field of intelligent government affairs, the
system realizes accurate semantic understanding and deep intention recognition of multi-
modal fusion, and the intelligent
perception and closed-loop
processing of enterprise appeals are realized through a cross-
modal attention mechanism and a unified
semantic representation model. According to the method, deep fusion and complementary analysis of multi-source heterogeneous data such as voices, texts, images and the like are realized, the limitation of a traditional single-mode or simple splicing mode is broken through, the accuracy and robustness of intention recognition are remarkably improved, and misjudgment is fundamentally reduced; the method comprises the following steps: constructing a dynamic self-
adaptive routing mechanism based on Actor-Critic
reinforcement learning, constructing a work order assignment problem into a sequence
decision problem, driving a model to learn a dynamic fusion and
weight distribution strategy of multiple decision factors through a reward mechanism, and adopting an
online strategy iteration optimization mechanism to realize an optimal assignment decision, so as to improve the work order assignment efficiency. And the
shunting accuracy and efficiency are obviously improved.