The invention relates to the technical field of language
processing, in particular to an intelligent customer service recommendation method fusing multi-
modal information and application equipment thereof, and the method comprises the following steps: S1, user question recognition; s2,
character recognition processing; s3, carrying out image recognition
processing; s4, performing voice recognition processing; s5, user questions are integrated; s6, user
preference analysis; s7, analyzing user interaction records; according to the method,
character recognition processing, image recognition processing and voice recognition processing are carried out according to the user question-asking
modes, then user question-asking associated questions are obtained through analysis, and the recommended reply
modes are obtained through analysis according to the preference degree of the user for the reply
modes and the degree of interaction understanding difficulty. Through multiple identification processing modes, questions of different forms of the user can be more comprehensively captured, accurate mastering of the intention of the user is ensured, meanwhile, the preference of the user for different reply modes is considered, and habits and preferences of different users can be better adapted.