The invention discloses an
exception handling system and method applied to mobile communication equipment, and relates to the technical field of
data analysis, and the method comprises the steps: integrating hardware,
software and the like, defining exception types, extracting numerical feature vectors, endowing severity coefficients, and constructing an exception feature
system; the method comprises the following steps: collecting multi-
source data, cleaning, constructing a classification model, strengthening high influence anomaly recognition through a weighted
cross entropy loss function, and outputting an anomaly type
probability vector; counting the single-exception maintenance duration and satisfaction of the
station, and introducing a cooperative coefficient to construct a matrix to evaluate the multi-exception maintenance capability; when the equipment is abnormal, collecting data to generate a
feature vector, outputting probability sorting through an SVM, and constructing a candidate abnormal set through threshold screening; and calculating a basic
score based on the anomaly probability and the site single anomaly
score, fusing the collaborative
gain to generate a recommendation
score, and outputting a recommended site according to the score. The method can effectively improve the situation that a single exception
processing mode in the prior art cannot cope with the multi-fault collaborative repair requirement.