The invention provides a fault diagnosis method for interaction between an elevator system and a machine passenger, a readable storage medium, electronic equipment and a fault diagnosis system. The fault diagnosis method is used for diagnosing faults generated when machine passengers interact with an elevator system through an interaction management device and comprises the steps that diagnosis information is obtained from the elevator system and the interaction management device; an interaction process of the machine passenger with the elevator system is simulated via the interaction management device based on the acquired diagnostic information; and the type of interaction failure of the machine passenger with the elevator system is determined based on the simulated interaction process. According to the fault diagnosis method, for maintenance personnel, a relatively standardized maintenance process is provided, operation is convenient, and the requirement for professional quality is reduced; and for clients, the maintenance process consumes less time, the diagnosis result is accurate, and the fault point in the interaction process of the two sets of products can be rapidly and efficiently determined, so that targeted processing measures are provided, and product maintenance is rapidly completed.