The invention belongs to the technical field of
engineering management, and provides a decoration supervision
service quality optimization method and
system based on eight-dimensional
feature evaluation, and the method comprises the steps: collecting multi-source heterogeneous data related to supervision service through a distributed
data processing platform, carrying out the integrated preprocessing and deep fusion of the multi-source heterogeneous data, and carrying out the optimization of the quality of decoration supervision service. Outputting an eight-dimensional
feature vector based on a depth
feature engineering framework, generating an evaluation report through
causal reasoning, generating an improvement suggestion according to an
evaluation result, performing real-time updating, pushing the
evaluation result and the improvement suggestion to a supervisor through a mobile terminal, tracking an improvement progress, and forming closed-loop management. According to the invention, the supervision personnel are evaluated from eight dimensions including supervision efficiency,
service quality and satisfaction, and supervision human efficiency, core influence factors of each dimension are accurately found out, evaluation and improvement directions are output, the supervision personnel are supervised and promoted to learn and promote through the mobile terminal, a professional high-efficiency service team is established, and the efficiency of the supervision personnel is improved. And new development opportunities and revolution power are brought to the decoration industry.