The embodiment of the invention discloses a distributed access service 
processing method and device, and the method comprises the steps: carrying out the analysis on the load condition of each NEA ina current NEA 
business cluster through a 
service gateway, determining a 
business process of a first NEA to process a service request, sending a command generated by the 
service process of the first NEA to a target 
network element through a southbound gateway, analyzing the load condition of each NEA in the current NEA service cluster, determining the 
service process of the second NEA to process the message, and sending the data processed by the 
business process of the second NEA to an upper-layer service through the 
service gateway. According to the embodiment of the invention, 
message forwarding is carried out between the southbound gateway and the 
network element, the 
service gateway executes communication between the upper-layer service and the NEA service cluster and determines the proper NEA for 
processing according to the load condition of each NEA, so that on one hand, the manual operation complexity is reduced, on the other hand, the 
resource utilization rate of the 
server is improved, uneven busy and idle conditions are avoided, and the probability of problem occurrence under a high-load condition is reduced.