35 results about "Internet chat" patented technology

A method and apparatus for automatically gathering, summarizing, and indexing real-time information derived from real-time communication on the Internet, such as Internet chat sessions, or any other comparable form of real-time communication on the Internet. The present invention provides live information selection and analysis and provides basic functionality of crawling, indexing and summarizing chat room data, as well as generating messages, such as advertisements, responsive to the subject matter of the communication.

Digital technology based consumer media devices have many desirable features, including the ability to easily find and watch television shows, and / or automatically record programs of interest. Disclosed is a system and method for allowing a group of television viewers to share program viewing information. This information, exchanged through various on-line community modalities (including Internet chat rooms, email, Internet Web Logs, and the like), can be used within a consumer media device to influence the decision process concerning which programs to record, buffer or view.

Digital technology based consumer media devices have many desirable features, including the ability to easily find and watch television shows, and / or automatically record programs of interest. Disclosed is a system and method for allowing a group of television viewers to share program viewing information. This information, exchanged through various on-line community modalities (including Internet chat rooms, email, Internet Web Logs, and the like), can be used within a consumer media device, such as a Digital video Recorder to influence the decision process concerning which programs to record, buffer or view.

A customer is transferred from a first Internet chat session on a first server to a second Internet chat session on a second server without the customer having to take any action whatsoever. The second server may be the same server as the first server or may be different from the first server and may be physically located in another city, state, country, or continent. When the need arises to transfer a customer chat to another agent (who may be on another server) the agent requests a transfer and a list of available chat sessions is provided (300) to the agent. If the agent requests a transfer of the customer to one of those available chat sessions then a determination (310) is made as to whether the proposed transfer is permitted. If the transfer is permitted and initiated by the agent, the agent's computer sends all the transfer information as well as a transfer command to the customers browser. The command sent activates a mini-application residing on the customer's browser that seamlessly connects the customer to a new URL for a second chat session. Further, when the transfer is initiated, all or a portion of the information, including documentation, from the first chat session is simultaneously transferred to the second chat session.

The present invention provides a system and technique for initiating, conducting, and managing real-time surveys, in the context of a real-time discourse, such as Internet chat, to provide dynamic, real-time survey results. A surveyor initiates a survey by filling out an electronic form which is processed and submitted to a sorting component of the invention. The invention imposes an additional layer of functionality upon a Live Information Selection and Analysis tool which gathers, summarizes, and indexes chat messages in a real-time discourse. The sorting component matches the collected real-time chat messages from the LISA tool with correlating submitted survey queries to provide raw real-time survey results which are converted into a viewable format for submission to the surveyor. The present invention makes it possible to initiate, conduct, and manage multiple surveys simultaneously to provide accurate, dynamic, real-time survey results within the context of a real-time discourse.

A method is disclosed for authenticating user access to an Internet service such as a chatroom based on age appropriateness, wherein a user must provide officially verified age identification information to an access server of the Internet service in order to be granted access. The method comprises inserting an official secure identification card containing encrypted identification information into a secure identification card reader attached to the user's computer and transmitting the encrypted identification information to the access server, whereupon the access server compares the encrypted identification information to identification information maintained either by the access server or by a governmental identification card authentication server to which the access server is connected. This comparison verifies the age appropriateness of the Internet service for the user and the access server then grants or denies access to the user.

Computer-implemented method and apparatus for placing a request for an Internet chat session between a visitor and a chat persona. A client device displays to the visitor (i) a plurality of chat personas, and (ii) a plurality of chat actions determined by a visitor-identifier associated with the visitor. In response to visitor selections, a chat system server selects (i) at least one chat persona and (ii) at least one chat action. The client device sends to the chat system server (i) a chat request to begin a chat session, and (ii) the visitor-identifier. The chat system server receives the chat request and the visitor identifier. The chat system server retrieves from memory additional information corresponding to the received visitor-identifier. The chat system server generates a personalized chat session between the identified visitor on the client device and the selected persona on the chat system server, using the retrieved additional information.

A hardware device having software installed in a personal computer converting analog voice information to digital voice and connecting a cordless telephone or regular telephone to a personal computer routed through the Internet via Internet Protocol addressing. Calls may be placed via the linked Internet chat cord invention using a cordless telephone or a regular phone and through a personal computer connected to the Internet. Calls may be received via the Internet to a personal computer and then to a cordless or regular phone via Voice over Internet Protocol using the Internet chat cord. Telephone conversations may also be placed to more than one personal computer and / or PSTN telephone at the same time providing conferencing.

Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and / or stem the frustration.

An advanced wireless IP STB is provided with multiple built-in antennas capable of capturing plural downstream transmissions simultaneously on dedicated receivers using different modem technologies without the use of wires to the home. The proposed solution facilitates the advanced wireless IP STB being able to receive multiply sourced data traffic, including, for example, IPTV, digital TV, web TV, radio web, internet chat: written, voice and video, GPS tracking locator signals, media player web support, web based video gaming, You Tube and the like video streaming, TV surveillance, video intercom surveillance, and much more. The advanced wireless IP STB is configured to be able to establish a broadband (internet) session through previously assigned or negotiated channel assignments between one or more modems and plural remote wireless infrastructures widely deployed in a municipality, such as WIMAX, LTE, WCDMA, CDMA 1×, TDSCMA, GSM, GPRS, EDGE, 5G or the like.

Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and / or stem the frustration.

The invention provides a 3D instant messaging system comprising clients and a server. A face synthesis unit and a voice synthesis unit are disposed inside each client. The face synthesis unit comprises a face feature extraction device, a model nesting device and a texture mapping device. The face feature extraction device is used for extracting face features from 2D face photos. The model nesting device is used for projecting 3D face mesh models onto the 2D face photos according to the extracted face features, so that texture coordinates of the 3D face mesh models can be obtained. The texture mapping device is used for mapping the 2D face photos back to 3D face meshes so as to form 3D faces. The voice synthesis unit is used for generating voice flows and 3D face animation according to the 3D faces and input text, and outputting the voice flows and the 3D face animation to the server. The server is used for achieving information interaction between the clients. According to the invention, 3D technology is introduced into the messaging system, so that users can design customized 3D face animation and chat on the internet with the customized 3D face animation, and the practical operation can be more interesting and vivid.

Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and / or stem the frustration.

An advanced wireless IP STB is provided with multiple built-in antennas capable of capturing plural downstream transmissions simultaneously on dedicated receivers using different modem technologies without the use of wires to the home. The proposed solution facilitates the advanced wireless IP STB being able to receive multiply sourced data traffic, including, for example, IPTV, digital TV, web TV, radio web, internet chat: written, voice and video, GPS tracking locator signals, media player web support, web based video gaming, You Tube and the like video streaming, TV surveillance, video intercom surveillance, and much more. The advanced wireless IP STB is configured to be able to establish a broadband (internet) session through previously assigned or negotiated channel assignments between one or more modems and plural remote wireless infrastructures widely deployed in a municipality, such as WIMAX, LTE, WCDMA, CDMA 1×, TDSCMA, GSM, GPRS, EDGE, 5G or the like.

Computer-implemented method and apparatus for customer interaction management using interaction semantics to leverage knowledge across interaction media including web chat. An agent device displays to the agent (i) a plurality of instructions and directions about how to interact with the customer with real-time updates, (ii) a plurality of feedback to inform the agent in real-time of their current performance, and (iii) an annotation engine for providing semantic annotations of the interaction in real-time or offline so that stored interactions are annotated to better assist the development of machine learning systems that provide direction and feedback to agents. The present invention provides an interface for business users to set strategies to be used by agents during their interactions and to view the outcomes of particular strategies being implemented. The present invention provides an organic manner in which an organization can semantically annotate interaction data in a semi-automated process and also provide analytics about the use of particular interaction strategies at the semantic level.

A kind of multicolor animation character and the method that apply in the network and the mobile terminal, the multicolor animation character use the graphic animation, the background animation and the typeface animation by the animation got-up technology of superposition and develop-link, ensure the size of every animation character document within 1K by controlling the quantity of the color and the size of the area. The user can use one or more style to process comprehensive multicolor animation character expression for online chatting and mobile phone by the inputting methods. The invention enriches the character representative form of the online chatting and the mobile phone, exploit a method of multi-aspect representing character content.

A system and method for allowing seamless communication between customers using a web chat integrated into a webpage and business representatives receiving and replying to the customer's web chat messages via text messaging over a mobile device. The system and method used an omnichannel text-based communicator that integrates omnichannel communications and converts the communications into other formats of electronic messages.

An advanced wireless IP STB is provided with multiple built-in antennas capable of capturing plural downstream transmissions simultaneously on dedicated receivers using different modem technologies without the use of wires to the home. The proposed solution facilitates the advanced wireless IP STB being able to receive multiply sourced data traffic, including, for example, IPTV, digital TV, web TV, radio web, internet chat: written, voice and video, GPS tracking locator signals, media player web support, web based video gaming, You Tube and the like video streaming, TV surveillance, video intercom surveillance, and much more. The advanced wireless IP STB is configured to be able to establish a broadband (internet) session through previously assigned or negotiated channel assignments between one or more modems and plural remote wireless infrastructures widely deployed in a municipality, such as WIMAX, LTE, WCDMA, CDMA 1×, TDSCMA, GSM, GPRS, EDGE, 5G or the like.

A method and apparatus to remotely control an electronic apparatus is provided. The method includes, connecting a plurality of electronic apparatuses to an Internet chatting server; displaying types of the plurality of electronic apparatuses connected with the Internet chatting server on a display screen of a client computer connected with the Internet chatting server; and transmitting a predetermined control command a predetermined electronic apparatus selected by a first user among the types of the plurality of the electronic apparatuses displayed on the display screen to the predetermined electronic apparatus, and controlling the predetermined electronic apparatus according to the predetermined control command or generating an error message to indicate that the predetermined electronic apparatus is not controlled. Therefore, the present invention allows remote control of electronic apparatuses over the Internet, without requiring exact Internet addresses of electronic apparatuses and without executing programs to drive the electronic apparatuses in a server with which the electronic apparatuses are connected.

A method and apparatus to remotely control an electronic apparatus (40) is provided. The method includes, connecting a plurality of electronic apparatuses (40) to an Internet chatting server (30); displaying types of the plurality of electronic apparatuses (40) connected with the Internet chatting server (30) on a display screen of a client computer (10) connected with the Internet chatting server (30); and transmitting a predetermined control command to a predetermined electronic apparatus selected by a first user among the types of the plurality of the electronic apparatuses (40) displayed on the display screen to the predetermined electronic apparatus (40), and controlling the predetermined electronic apparatus (40) according to the predetermined control command or generating an error message to indicate that the predetermined electronic apparatus (40) is not controlled. Therefore, the present invention allows remote control of electronic apparatuses (40) over the Internet (20), without requiring exact Internet addresses of electronic apparatuses (40) and without executing programs to drive the electronic apparatuses in a server with which the electronic apparatuses (40) are connected.

The invention provides an Internet chat positioning system and a method. The method comprises the following steps that a user chat interface is provided by adopting a chat unit; a user logs in a server through the interface; an IP (Internet Protocol) address of the user is acquired by adopting a positioning unit, and resolved as geographical coordinate information corresponding to the user; the geographical coordinate information of the user is recorded by adopting a positioning service unit; and the geographical coordinate information is displayed by adopting a display unit. With the adoption of the Internet chat positioning system and the method, acquisition of relative and indirect positions based on an IP registry can be substituted; mass database retrieval substitutes manual individual case operation, so that a chat person can obtain accurate position information of the other party; and the chat server can monitor and record accurate positions of all the chat persons, can dynamically display the geographical coordinate information of the user on an electronic map in real time, and is used for Internet security monitoring and tracking.

The invention provides a network chatting pet, a system and an implementation method, wherein the network chatting pet system comprises a computer and an operating system thereof, a chatting software based on the computer operating system, and a network chatting pet device communicating with the computer through a communication interface; the computer operating system also comprises a drive program of the network chatting pet device; by calling the drive program of the network chatting pet device, the chatting software controls the conversion received texts, voice, expression or function information sent by a network chatting opposite terminal and needing to be represented by the network chatting pet into corresponding network chatting pet representing request information, and transmits the network chatting pet representing request information to the network chatting pet device through the communication interface; and the network chatting pet device performs corresponding representation according to the network chatting pet representing request information. The system and the method can implement multiple-level network chatting scenes, and facilitate network chatting to close to the reality from the virtuality.

The invention belongs to fields of networks, communication, information, chat, application thereof and the like, relates to an internet chat method and a device thereof, and is realized on the basis of the bubble theory. Compared with the existing internet chat method, especially the Chatroulettle method, the invention has the advantages that internet chat can be realized more easily, moreover, a user can put forward an individualized chat request thereof and a bubble chat website can automatically bring more suitable internet chat partners together. In the invention, the bubble chat website utilizes the bubble theory to generate a chat bubble in a chat bubble chamber according to the individualized chat request of the user; the most uniform or most similar chat bubbles for individualized chat requests are automatically brought together to form a pair by the chat website so as to activate corresponding chat clients one by one and then launch chat calls, and the user only needs to simply utilize a mouse to click acceptance so as to chat with the partner on line; when the user interrupts the current chat or a current chat call is not answered, the bubble chat website automatically matches a next round of internet chat for the user; and since the chat bubbles only exist in the on-line period of presenters or before the presenters renew the individualized chat requests, the invention can protect the individual privacy of the chat bubble presenters to the hilt.

The invention provides a network chatting tool. The tool comprises an online chatting software system. The system comprises the following steps: (1) the online chatting software system is installed asan app applet on a mobile phone or as a function key or a shortcut key so as to be quickly started, a requester can send a request signal to a system when encountering a target object wanting to meetin a video monitoring range by adopting a member online registration; (2) the system intercepts the current video document or marks an object image to stamp a code number; (3) the requester downloadsand watches the video, searches and confirms the target object, or sends the code number of the target object back to the system, or marks the target object according to description guidance, or automatically marks, and then sends the marked video and the video screenshot back to the system; (4) a system center sends the target object information to the requester after identifying the same through artificial intelligence; and (5) the requester initiates chatting information and dialogue to the target object through the system. The process to knowing from the encountering between the strangerscan be realized through the network chatting tool.

The invention discloses an e-commerce complaint management method based on customer service, relates to the field of e-commerce, and aims to solve the problem that e-commerce in the prior art cannot be improved according to different requirements when user complaints are handled. The method comprises the steps of 1 acquiring complaint information by using an online chat server or a customer service telephone, and forwarding a complaint application to a customer service; 2 adjusting the time sequence of customer service access according to the complaint time sequence, and sequentially accessing; 3 acquiring the complaint information of a client, backing up the complaint information through a recording module, and classifying complaints according to different information; 4 numbering sound recording files according to the serial numbers of clients, and storing the sound recording files in a server; 5 sorting the complaint information again according to the solving time required by the clients, and solving according to the client requirements in sequence; and 6 when the complaint amount is large, marking the number of the client with more requirements, and preferentially solving the complaint application with low processing difficulty.

The invention provides a method and a system for protecting internet chat privacy, a privacy protection system is embedded in internet terminals of both parties, and the privacy protection system comprises an input module, a reading module, a general control and statistics program, a key control program, a ciphertext output program and a plaintext output program; hardware does not need to be additionally arranged, the privacy protection system is not connected with the Internet for data interaction, chat content encryption and decryption are performed offline, the security is higher, and meanwhile, under the condition that an Internet terminal is lost, substantial content acquisition cannot be performed on the encrypted chat content without a secret key. According to the invention, through the setting, the fast, simple and safer Internet private chat is realized.

The invention discloses a method for obtaining transaction identity information of a fraud party. The method comprises configuring an intelligent chat plug-in for an online chat program, and establishing a chat session between the intelligent chat plug-in and the fraud party through the online chat program by using the chat account of the fraud party. The intelligent chat plug-in chats with the fraud party based on a pre-constructed chat model. In the chatting process, if the fraud party wants to fraud a person disguised by the intelligent chatting plug-in, the fraud party can give own transaction identity information, so that the intelligent chatting plug-in can obtain the transaction identity information to be used by the fraud party in potential fraud transaction.

The invention discloses an Internet chat privacy protection method. The method comprises the following steps: firstly, determining a secret code corresponding to a common Chinese character; When a chat environment establishment instruction and a password reset instruction are received, randomly generating a current password code corresponding to the target Chinese character according to a predefined rule, i.e., a current input Chinese character random matching password code; And finally, sending the generated current password code to a receiving end, and translating the current password code into a target Chinese character to protect the chat privacy, Wherein the password code comprises the current password code, and the common Chinese character comprises the target Chinese character. According to the method, chatting between users can be achieved by sending the generated current password codes corresponding to the Chinese characters, the current password codes are randomly generated in the predetermined password codes according to the predefined rule, safety is high, chatting content can be protected, and then user experience can be improved. In addition, the invention further provides an Internet chat privacy protection device and equipment and a storage medium, and the effects are shown above.