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57 results about "Omnichannel" patented technology
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Omnichannel is a cross-channel content strategy that organizations use to improve their user experience. Rather than working in parallel, communication channels and their supporting resources are designed and orchestrated to cooperate. Omnichannel implies integration and orchestration of channels such that the experience of engaging across all the channels someone chooses to use is as, or even more, efficient or pleasant than using single channels in isolation.
Omni-channel advertisement accurate delivery system and method
The invention discloses an omni-channel advertisement accurate delivery system and method. The omni-channel advertisement accurate delivery system comprises a media management unit, an advertisement delivery unit, an advertisement content management unit, a data acquisition and analysis unit and an operation support unit, wherein the media management unit, the advertisement delivery unit, the advertisement content management unit, the data acquisition and analysis unit and the operation support unit are mutually connected. The media management unit sends out an delivery request to the advertisement delivery unit, the advertisement delivery unit feeds advertisement information corresponding to the delivery request back to the media management unit, the media management unit searches the advertisement content management unit for corresponding advertisement content according to the advertisement information and pushing the advertisement content to delivery media according to the types of channels of the delivery media, and meanwhile advertisement delivery data are stored through the data acquisition and analysis unit. Based on true, comprehensive and dynamically-updated user information, an advertisement accurate delivery scheme oriented to omni channels is provided, efficiency can be improved, accuracy of advertisement delivery is improved, delivery cost of advertisers is reduced, the advertisement delivery effect is improved, and benefits can be increased.
Owner:GUANGZHOU NETVOUR INFORMATION TECH
Machine for labor optimization for efficient shipping
ActiveUS20190378066A1Labor efficientDigital computer detailsChaos modelsDistribution systemMulti-objective optimization
A computer implemented method and system of calculating labor resources for a network of nodes in an omnichannel distribution system. Input parameters are received from a computing device of a user. Historical data related to a network of nodes is received, from a data repository. A synthetic scenario is determined based on the received input parameters and the historical data. For each node, key parameters are identified and set based on a multi-objective optimization, wherein the multi-objective optimization includes a synthetic inventory allocation to the node based on the synthetic scenario. A synthetic labor efficiency is determined for the node from the synthetic scenario. Labor resources are calculated based on the synthetic inventory allocation for the synthetic scenario. The labor resources of at least one node are displayed on a user interface of a user device.
Owner:IBM CORP
System and method for omnichannel text-based communication system utilizing an automated assistant
ActiveUS20210224870A1Easy transferAdvertisementsSpecial service for subscribersCommunications systemShort Message Service
A system and method for adaptive advertisement management for the serving of vehicle description pages and an automated customer engagement thereof. The system is a cloud-based network containing a campaign database, an analytics database, an adaptive advertisement management, a short message service server with automated response capabilities, and user mobile and compute devices that transmit a vehicle description page associated with an advertisement campaign embedded with a communication initiator for display on a customer computing device. Taken together or in part, said system optimizes advertising campaigns across multiple platforms, provides strong analytics for all advertising types while allowing users to engage with advertising quickly and in a real-time automated fashion.
Owner:TAPTEXTLLC
Omni-channel operation system and omni-channel operation method
InactiveCN111681073ARealize componentizationMaximize the efficiency of circulationBuying/selling/leasing transactionsLogisticsService experienceCustomer delight
The invention relates to the field of omni-channel transaction operation, in particular to an omni-channel operation system and an omni-channel operation method. The omni-channel operation system comprises an order management unit and an inventory management unit, wherein inventory information of commodities is stored in the inventory management unit; wherein the order management unit comprises anorder management module, a routing management module and an order processing module, the order management module is in butt joint with a plurality of business channels and acquires corresponding order information, the routing management module is provided with a plurality of routing rules, and the order processing module sets proper routing rules for the order information of different business channels. The system and the method have the following beneficial effects, compared with the prior art, the omni-channel operation system is used to reasonably and effectively distribute orders of eachchannel, so that full-intelligent and high-efficiency commodity delivery is realized, commodity circulation efficiency maximization is realized, and mall composition modularization, commodity management modularization, inventory concept rationalization, channel management standardization, financial settlement transparency, order delivery cost optimization and service experience customer satisfaction maximization are realized.
Owner:广东云徙智能科技有限公司
Omni-channel collaboration infrastructure
PendingUS20180060845A1Increase the number ofPayment architectureTransmissionComputer scienceComputer network
Omni-Channel experiences provide convenience to consumers by allowing the consumer to start and complete a transaction on a channel that is most convenient to them. This can entail a transaction being shared across two or more channels, or between a consumer and a staff member. Embodiments herein provide an infrastructure that allows a transaction to be shared in (near) real-time across channels allowing a cooperative, responsive experience that can be used to improve a number of consumer experiences. Note that in some embodiments a channel is a communication channel, device, application, or app through which a consumer is able to communicate, such as with a teller, clerk, other customer such as a spouse or child, a support desk, an automated teller, and the like.
Owner:NCR CORP
System and method for omnichannel text-based communication system with web chat-text message conversion
A system and method for allowing seamless communication between customers using a web chat integrated into a webpage and business representatives receiving and replying to the customer's web chat messages via text messaging over a mobile device. The system and method used an omnichannel text-based communicator that integrates omnichannel communications and converts the communications into other formats of electronic messages.
Owner:TAPTEXT LLC
Interaction Based Suitable Channel Selection for Queued Customers
Assigning an appropriate channel in an omni-channel contact center environment includes receiving, by a computer of the contact center, an incoming contact via a first communication channel, the incoming contact assignable to a plurality of available communication channels; queueing, by the computer, the incoming contact in a first queue associated with the first communication channel; determining, by the computer, a preferable communication channel from among the plurality of communication channels and the first communication channel; and when the preferable communication channel is one of the plurality of communication channels, determining whether to assign the incoming contact to the preferable communication channel.
Owner:AVAYA INC
Omni-channel chain operation background system for quick response
InactiveCN110689405AAdaptableHigh degree of business matchingDiscounts/incentivesBuying/selling/leasing transactionsData transportDatabase services
The invention discloses an omni-channel chain operation background system for quick response, which comprises an intelligent middle platform, a cashier terminal, a database, a server, an updating module and an intelligent middle platform coupon cloud platform, and is characterized in that the intelligent middle platform is a unified platform oriented to commercial ecology and is used for releasingthe association relationship between each ERP and CRM of the background and the front end; the cashier terminal is used for customer consumption and terminal data management; the server side can be in butt joint with a plurality of databases such as Oracle, DB2, Sqlserver and Mysql to realize data transmission; the system has the beneficial effects that a powerful promotion model and an operationengine support most promotion modes in the retail industry, the business matching degree is high, the adaptability is high, and the operation performance is good; a perfect coupon model and operationand pre-calculation engine supports most coupon marketing scenes on the market, and is high in adaptability, rich in scene and good in operation performance; and different types of interface butt joint modes are provided, so that different systems can be integrated efficiently.
Owner:深圳市昂捷信息技术股份有限公司
Integrated multi-channel retail terminal payment method
InactiveCN106447314ASatisfy payment preferencesIncrease flexibilityPayment architecturePaymentPassword
The invention provides an integrated multi-channel retail terminal payment method, belonging to the field of retail terminal payment. The method includes opening the Alipay or WeChat installed on a mobile phone, and generating a payment code for the deal in process in accordance with the Alipay or WeChat offline payment manner; scanning the payment code generated by the Alipay or WeChat of a consumer through a scanning device; determining whether the Alipay or WeChat can be used for the payment according to the consumption sum and the sum limited by the Alipay or WeChat; if yes, performing sum confirmation and password verification by the consumer; calling the Alipay or WeChat interface by a shop POS system to perform deduction and after-deduction checking; and completing the payment and printing the receipt. The integrated multi-channel retail terminal payment method brings great flexibility for consumers and improves the work efficiency of financial sectors.
Owner:INSPUR SOFTWARE CO LTD
Omni-channel unified access platform and method for power marketing system
ActiveCN113642939AStandardized Access StandardsEasy access managementResourcesTelecommunicationsService information
The invention discloses an omni-channel unified access platform and method for a power marketing system. The platform comprises the power marketing system located in an information intranet, an omni-channel access service information extranet application located in an information extranet and an omni-channel access service security access area application located in a security access area. The power marketing system of the information intranet comprises an omni-channel access service intranet application. The Internet channel accesses the power marketing system of the information intranet through the omni-channel access service information extranet application of the information extranet; and the special line channel accesses the power marketing system of the information intranet through the omni-channel access service security access area application of the security access area. The problems of unstable operation performance and complex development and maintenance caused by differentiation of external channel systems are solved, channel access standards are standardized, channel access management is optimized, channel service capability is enhanced, and unified access, unified monitoring and unified management of all-channel services are realized.
Owner:STATE GRID JIANGSU ELECTRIC POWER CO LTD MARKETING SERVICE CENT +3
Page generation method and device, computer equipment and storage medium
PendingCN113268233AQuick releaseResolution cycleVisual/graphical programmingModel driven codeComputer hardwareOperating system
The invention discloses a page generation method and device, computer equipment and a storage medium, and the method comprises the steps: matching at least one page template from a preset template library according to a page generation request of a target object of a to-be-generated page, and generating instantiated page data according to the at least one page template and the target data of the target object, configuring the instantiated page data according to a preset rule, and generating a target page of the target object. According to the method, repeated development does not need to be carried out for different target objects, the target page of the omni-channel universal target object can be rapidly configured only by configuring the page template according to the target data, rapid racking of the target object is achieved, and the problem that under the condition of lack of research and development capability, the online period of the target object is long, and the target object cannot meet the supervision requirement can be solved.
Owner:ZHONGAN INFORMATION TECH SERVICES CO LTD
Method for enabling enterprise WeChat one-key precise mass texting
ActiveCN113765775APowerful image functionUnderstand the group sending situation in real timeDigital data information retrievalAdvertisementsBusiness enterpriseEngineering
The invention discloses a method for enabling enterprise WeChat one-key precise mass texting, and relates to the technical field of message mass texting. The method comprises the following steps that: 1) employee and customer information in enterprise WeChat is synchronized, and a connection is preliminarily established; 2) panoramic customer data are labeled intelligently, so that enterprise WeChat group sending is more accurate; 3) the customers are touched through multi-channel cooperation, and the disturbance degree is reduced while the touch rate is ensured; and 4) the employees unify communication calibers through one-key group sending, thereby being time-saving and easy to operate. According to the invention, clients are screened by using labels, and messages are sent in batches to accurately reach the clients. When we send different mass texting messages to different clients, fine operation can be achieved, a batch mass texting message can achieve the effect of sending multiple mass texting messages, the system has a powerful client portrait function, the basic information of the clients, user behaviors in all channels and other contents can be obtained, And the staff is assisted to print more accurate and meticulous labels to customers, and the automatic labeling machine has a relatively high market popularization value.
Owner:深圳耀金信息咨询有限责任公司
Water distribution method and device based on omni-channel transmission and distribution and computer equipment
InactiveCN112819332AAvoid serious wasteAchieve accurate meteringResourcesWater useDistribution method
The invention discloses a water distribution method and device based on omni-channel transmission and distribution and computer equipment, and the method comprises the steps: collecting the current water level information of a target region and the initial door opening information of each channel; according to the current water level information and the initial door opening information of each stage of channel, adjusting door opening information of each stage of channel gate in the target area is determined; and water resources are transmitted and distributed to the target area according to the door opening adjustment information. By implementing the method and the device, the problem that water resources in the irrigation area are seriously wasted due to the fact that the irrigation area cannot be automatically controlled in the prior art is solved. The current water level information of the target area and the initial door opening information of each channel are combined, the door opening adjustment information of each channel is determined, automatic management and real-time control of the irrigation area and accurate metering of irrigation area water can be achieved, the utilization efficiency of irrigation water is effectively improved, and the management level of irrigation area water is improved.
Owner:CHINA INST OF WATER RESOURCES & HYDROPOWER RES
Omnichannel communication system
ActiveUS11206237B1Digital data information retrievalMultiple digital computer combinationsCommunications systemReal-time computing
A specification of a logic flow for automatically interacting with a message recipient is received. The logic flow specifies a dynamic interaction between a plurality of different communication channels for the message recipient. The logic flow is deployed including by automatically sending a first message to the message recipient via a first communication channel, receiving an indication provided in response to a plurality of response options provided in the first message, and in response to the indication, automatically sending a second message associated with the indication via a second communication channel that is different from the first communication channel.
Owner:MANYCHAT INC
Background system for omni-channel marketing operation
InactiveCN110706063APrevent tamperingSecure connection accessDigital data protectionBuying/selling/leasing transactionsCommunications securitySystem integration
The invention discloses a background system for omni-channel marketing operation. The background system comprises a middle platform, a storage module, a data processing module, an execution module andan auxiliary terminal, and is characterized in that the middle platform is a commercial ecology-oriented unified platform, adapts to the matching speed of a foreground and a background, opens up andsmoothly links foreground requirements and background resources; and the storage module is used for storing the data and calling the stored data. The background system has the beneficial effects thata complete security and authentication system is adopted; the security of connection access is ensured through authorized access and token authentication; MD5 encryption verification information is generated for data; the communication security is ensured, and data tampering is prevented; the standardized WebAPI provides access to different channels and terminals, so that the standardization degree of retail industry system integration is improved; and the order state is supervised at any time in the background, and rapid distribution is completed, and omni-channel evaluation, and feedback andpropagation are performed on the omni-channel customer group, and the experience of the omni-channel customer group is improved.
Owner:深圳市昂捷信息技术股份有限公司
Managing agent occupancy in an omni-channel environment
Managing occupancy of agents in a multi-channel contact center includes receiving an incoming contact assignable to a plurality of agents of the contact center; determining a respective availability score for each of the plurality of agents according to an agent selection strategy; and associating a respective weighting factor with each of the plurality of agents. Additionally, a respective adjusted availability score is calculated for each of the plurality of agents based on the associated respective weighting factor and the respective availability score; and the incoming contact is routed to one of the plurality of agents based on the adjusted availability scores. The described weighting strategies are particularly beneficial when applying the weighting factor across multiple channels (or media types), where each channel has its own demands.
Owner:AVAYA INC
Machine for labor optimization for efficient shipping
A computer implemented method and system of calculating labor resources for a network of nodes in an omnichannel distribution system. Input parameters are received from a computing device of a user. Historical data related to a network of nodes is received, from a data repository. A synthetic scenario is determined based on the received input parameters and the historical data. For each node, key parameters are identified and set based on a multi-objective optimization, wherein the multi-objective optimization includes a synthetic inventory allocation to the node based on the synthetic scenario. A synthetic labor efficiency is determined for the node from the synthetic scenario. Labor resources are calculated based on the synthetic inventory allocation for the synthetic scenario. The labor resources of at least one node are displayed on a user interface of a user device.
Owner:IBM CORP
System and method for multi - channel dynamic advertisement system
ActiveUS20220366448A1Improve performanceCustomer relationshipOffice automationUser deviceStatistical analysis
A system and method for multi-channel dynamic advertisement testing. The system comprises a multi-platform adaptive ad campaign manager, a dynamic advertisement engine, a campaign database, and an omnichannel text-based communicator. The system receives customer interactions with two advertisement test variants, establishes a real-time media stream between a customer device and a second user device, and monitors the media stream to collect data related to effectiveness of the advertisement variants. The system may analyze media stream data together with a plurality of other data types to statistically determine which of the two advertisement variants resulted in better performance based on a variety of advertisement metrics. The system may use the plurality of data and the statistical analysis to suggest an advertisement element to be altered in the next round of advertisement variant testing. This system can combine data collection and analytics for an ad campaign together into one system.
Owner:TAPTEXT LLC
Omni-channel hotline customer service system
PendingCN112702472AImprove efficiencyQuality improvementSpecial service for subscribersSpeech recognitionClient dataService efficiency
The invention relates to the field of hotline customer service, in particular to an omni-channel hotline customer service system. The omni-channel hotline customer service system comprises a seat unit used for establishing communication between customer service personnel and customers; a business middle station used for integrating client data information in an omni-channel manner; a navigation unit integrated with the service center station so as to quickly obtain customer data information and navigate for customers; a configuration unit used for extension number configuration of customer service staff and number configuration of hotline departments or skill groups; and a hotline data unit used for storing and querying hotline data; the system communicates with each capability center of the business center station to realize all-round support for a customer service scene, thereby helping an enterprise to realize intelligent customer service, effectively improving the hotline customer service efficiency and the hotline customer service quality of the enterprise. The system is flexible and simple and can easily set a customer service process without other technical and equipment support, and is suitable for large-scale popularization and application. And the production and operation costs of the system are effectively reduced.
Owner:广州云徙科技有限公司
Omni-channel progressive member precision marketing method
InactiveCN112215630AIncrease stickinessImprove accuracyBuying/selling/leasing transactionsMarketingBusiness enterpriseEngineering
The invention discloses an omni-channel progressive member precision marketing method. The method comprises the steps that a label type member portrait generation method is used for generating a labeltype member portrait which is easy to understand and use by marketing personnel; an all-channel marketing method comprises the following steps: collecting behavior data of a user in each link in fivelink processes of searching, comparing, ordering, experiencing and sharing in the whole process of purchasing by the user, comprehensively tracking and accumulating data of the whole shopping processof a consumer, mastering decision change of the consumer in the purchasing process, and marketing in an all-line combined manner; a multi-round progressive marketing method comprises the steps of selecting a user with a large probability of participation intention through employing a label-type member portrait generation method, carrying out the marketing activities, further optimizing the accuracy of a user portrait and an activity user, and forming a feedback closed loop. The marketing activity conversion rate is improved, the member viscous repurchase rate is improved, and the enterprise marketing capability is improved.
Owner:航信德利信息系统(上海)有限公司
Omnichannel golf communications system
A golf communications system utilizes an interactive voice response system to facilitate user-selected omnichannel communications options among a community of golfers. The communications options include booking tee times, allocation of payments among a group of golfers, virtual pro shop communications, and ecommerce subscriptions. The various channels may include email, text, VoIP communications, Internet chatrooms, and / or Internet messaging services. The system fully automates reception of input from one or more golfers for purposes of booking tee-times, distributing communications among a plurality of golfers, and making transactions.
Owner:GOLFPAY LLC
An optimization method to solve the problem of omni-channel logistics distribution
ActiveCN107194513BGuaranteed convergenceReduce the difficulty of solvingForecastingLogisticsLocal optimumNeighborhood search
The invention discloses an optimization method for solving an omni-channel logistics distribution problem. In a first stage, a Lagrange relaxation technology is used to solve a LAP (Location-allocation Problem) problem. In a second stage, adaptive large-scale neighborhood search is used for solving a multi-vehicle-type vehicle path problem, a feasible solution can be searched in a large range in a solution space through one group of simple destruction and reconstruction algorithms, and a situation of falling into local optimum can be effectively avoided. Meanwhile, a simulated annealing acceptance criteria realized in the adaptive large-scale neighborhood search can guarantee the quality of a solution and the convergence of the algorithm, a result is output after the algorithm is executed for an appointed iteration number, a time constraint requirement can be met, and a good vehicle distribution scheme is solved for enterprises in limiting time. The simpleness of the Lagrange relaxation technology is combined with the efficiency of the adaptive large-scale neighborhood search, so that the integral solving efficiency of a mixed algorithm is high, and the problem of omni-channel logistics distribution can be effectively solved.
Owner:CENT SOUTH UNIV
Omni-channel order management system
PendingCN113962759AReduce operating costsReduce labor input costsBuying/selling/leasing transactionsLogisticsOrder management systemBusiness enterprise
The invention provides an omni-channel order management system. The system comprises a commodity management module which is used for loading and unloading commodities or modifying the information of the commodities; a channel order management module is used for carrying out modification, deletion or after-sales management on a commodity order ordered by the user side; a purchase management module is used for obtaining the inventory of the commodities on the shelf in the commodity management module and making a purchase plan according to the inventory. According to the omni-channel order management system provided by the invention, a traditional order system barrier is broken through through an innovative order management mode, and the omni-channel order management system is used for omni-channel management and control of stores, services and orders of members through omni-channel management and control; therefore, when an enterprise carries out shop operation on multiple platforms, the labor input cost of workers of each shop can be reduced, and the operation cost of the enterprise can be further reduced after full-channel platform management.
Owner:杭州但丁云科技有限公司
System and method for omnichannel text-based router and communication system
ActiveUS20210224866A1Enhanced interactionCustomer relationshipAdvertisementsCommunications systemBusiness enterprise
A system and method for omnichannel text-based routing and customer-to-enterprise communications. The system comprises an interaction control system, an interaction routing system, and a media translation system. The system takes in requests from customers to text, email, or chat with a businessperson and facilitates the interaction by routing, masking, and converting where necessary. The routing is selected from a list of various algorithms and methods to determine the best businessperson to route the customer to. Masking by the system holds anonymity between the customer and businessperson, while conversion happens when the customer and businessperson are using two different communication vehicles such as from text messaging to email.
Owner:TAPTEXT LLC
Omnichannel order configurable access method and system, equipment and storage medium
PendingCN112419004AStrong configurationIncrease flexibilityBuying/selling/leasing transactionsAccess methodField mapping
The invention provides an omni-channel order configurable access method and system, equipment and a storage medium. The method comprises the steps of a proxy service building step in which a pluralityof proxy services corresponding to a channel platform are established so as to be used for carrying out order data transmission with an interface of the channel platform; an interface field mapping step in which the interface of the business service platform is accessed to the interface of the channel platform through the proxy service, and the interface field of the business service platform corresponds to the field of the proxy service; and an order data output step in which based on the corresponding relationship of the interface field mapping step, the business service platform integratesthe order data, performs normalization processing on the integrated order data, and outputs the order data after normalization processing. According to the method, the dynamic access of the newly added channel platform to the business service platform is realized, the configurability is strong, the flexibility is high, the development period is shortened, and the access difficulty is reduced.
Owner:恩亿科(北京)数据科技有限公司
Omni-channel profit settlement method
Owner:上海伯俊软件科技有限公司
Omni-channel promotion activity implementation system
ActiveCN114238472AImprove acceleration performanceImprove reusabilityDatabase management systemsNatural language data processingSoftware engineeringSales promotion
The invention discloses a full-channel promotion activity implementation system. The system comprises a promotion engine configuration module, a promotion engine execution module and a promotion activity management module, wherein the promotion engine configuration module is used for standardizing and defining each process of a promotion activity; the promotion activity management module is used for selecting a specific promotion activity template and inputting promotion activity information according to a form; and the promotion engine execution module is used for calling the rule of each current activity to calculate to obtain a participation result when the user participates in the activity. The omni-channel promotion activity implementation system is high in expansibility, and developers can complete personal services in the system by inheriting specific interfaces; and the activity key elements are abstracted after being split, and each implementation class has atomicity. And when the implementation classes are large enough, a new promotion activity can be assembled like building blocks.
Owner:广东云徙智能科技有限公司
Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response system
ActiveUS20210227074A1Special service for subscribersSpeech recognitionContact centerInteractive voice response system
The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
Owner:TALKDESK INC
Omnichannel communication system
ActiveUS20220078157A1Digital data information retrievalArtificial lifeCommunications systemCommunication channel
A plurality of communication channels available to initiate a communication session with a message recipient are determined. The communication session is initiated by providing a first message to the message recipient via a select communication channel of the determined communication channels. An indication of a response to a plurality of response options provided in the first message is received from the message recipient via the selected communication channel. The communication session with message recipient is resumed via a second communication channel that is different than the selected communication channel by providing to the message recipient a second message.
Owner:MANYCHAT INC
A method for unified release of multi-channel information
InactiveCN103414753BRealize centralized managementRealize unified publishingTransmissionMarketingEngineeringCentralized management
Owner:TELEFON AB LM ERICSSON (PUBL)
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