The invention discloses a
knowledge graph fused IT operation and maintenance
knowledge base intelligent construction method and
system. The method comprises the steps of preprocessing collected
original data; an initial entity set and a relation set of the
knowledge graph are constructed based on the standardized operation and maintenance
data set, entities comprise equipment, components, fault types and solutions, and relations comprise association between the equipment and the components and association between the fault types and the solutions; performing semantic analysis on text information in the operation and maintenance
data set, extracting key information as attribute information of the
knowledge graph, and associating the key information with corresponding entities or relationships; optimizing the knowledge graph according to a preset
algorithm, including entity alignment, relation reasoning and knowledge fusion, so as to generate a complete IT operation and maintenance knowledge graph; and storing the constructed IT operation and maintenance knowledge graph in a
knowledge base. According to the method, the quality and intelligence of the knowledge graph are effectively improved, the problems of entity redundancy, insufficient excavation of implicit relationships and knowledge repetition are solved, the construction efficiency of the IT operation and maintenance
knowledge base and the quality of a basic structure are remarkably improved, and a
solid foundation is laid for subsequent knowledge optimization, reasoning and application.