The invention provides an IVR (
Interactive Voice Response) framework implementation method and
system based on
JAVA, a VXML 2.0 protocol is taken as a basis, a form of a custom
XML (
Extensible Markup Language)
label is packaged through
JAVA according to a service scene, and the custom
XML label is packaged with a VXML 2.0
standard function and a service logic to realize various functions in an IVR service; in the telephone traffic request initialization scene, the IVR service platform triggers a service request through an HTTP interface request mode; in a
business process assembly scene, arranging and assembling the packaged self-defined labels according to business scene requirements; and in the business analysis scene, the assembled
XML document is output, and the IVR service platform carries out analysis operation to complete related telephone traffic actions, so that the rapid completion of the IVR telephone traffic process is realized. According to the invention, the service calling function of the IVR process can be realized in a relatively universal manner. And application developers only need to have a
JAVA basis, so that the difficulty of application development is reduced, and the research and development quality is also ensured.