The invention discloses a 95598 telephone traffic work order prediction and transaction early warning method based on a multi-prediction model, and relates to a power telephone traffic work order
analysis method. At present, an abnormal threshold value is artificially determined through a comparison value, a loop
ratio value and an amplification value, and the threshold value cannot be accuratelyand scientifically set in real time, so that the monitoring and early warning, problem positioning and
trend prediction capabilities are insufficient. Based on the LSTM neural network
deep learning technology, a scientific index transaction prediction model is established, the
mathematical relationship of all indexes is studied, and short-term telephone traffic work order confidence transaction prediction and intelligent early warning application are achieved. According to the technical scheme, index analysis early warning is obtained from a large number of indexes more efficiently, more leanand more intelligently, and the working efficiency of customer service index analysis and
quality control is improved. The defect that traditional
curve fitting modeling needs periodic
model correction is overcome, online real-time
dynamic learning prediction and early warning analysis are supported, and the monitoring early warning, problem positioning and
trend prediction capabilities of daily indexes are improved.