The invention discloses a work order
automatic processing system and method based on
artificial intelligence, and relates to the technical field of work order
automatic processing, and the method comprises the steps: based on historical data, analyzing the historical
processing data of
processing personnel, marking the current state of the
processing personnel, screening keywords contained in a work order when a processing order is added, and analyzing the adaptability of the processing personnel to the work order. The method comprises the following steps: comprehensively considering the degree of
adaptation and the success rate of processing the work order, selecting an executor and a cooperative processing worker for the work order, adjusting the labels of the executor and the cooperative processing worker, and selecting an assistant worker to complete the work order according to work order information. According to the method and the
system, matching personnel skilled in processing weak links of execution personnel are matched, so that resource waste caused by random or empirical distribution in the past is avoided, each processing personnel can exert advantages in the most skilled field, and efficient utilization of human resources is realized.