The invention discloses an air conditioner low-temperature heating starting method and an air conditioner. The method comprises the following steps that an outdoor environment temperature is obtained,and weather the outdoor environment temperature is lower than a set temperature or not is judged; if the outdoor environment temperature is lower than the set temperature, the air conditioner is controlled to carry out
refrigeration; whether a running state meets a setting condition or not is judged by a refrigerating device; and if the running state meets the setting condition, the air conditioner is controlled to start the low-temperature heating. By operating the
refrigeration mode in an initial heating starting stage, liquid refrigerants of an outdoor
heat exchanger and a compressor are transferred to an indoor unit, and the liquid refrigerants are evaporated and returned to the compressor through an indoor
heat exchanger; compared with an existing method of evaporating the liquid refrigerants through more heat generated by the compressor, the high and
low voltage of a
system can be rapidly established, and the reliability of the
system is improved; compared with the mode that theliquid refrigerants are evaporated through
electric heating, the liquid refrigerants can be sufficiently evaporated, and the reliability of the
system is effectively improved.