The invention discloses a hierarchical alarm
processing and task scheduling method used in a multi-
user environment, and relates to the technical field of
information processing and
resource scheduling, and the method comprises the steps: obtaining a
technician capability parameter vector, time constraint data and a
workload upper limit, and obtaining a candidate distribution scheme; calculating task priority weighting factors of the technicians in different time periods, if time constraint data of the technicians conflicts with task time requirements, marking the time constraint data as an unavailable state, obtaining a first allocation scheme after conflicts are eliminated, obtaining capability parameter vectors and
workload allocation proportions of other technicians, and obtaining a second allocation scheme after the conflicts are eliminated; a substitute person
list closest to the unavailable person capability parameter vector is generated, and a second distribution scheme is obtained; according to the hierarchical alarm
processing and task scheduling method used in the multi-
user environment, real-time task execution logs are generated,
system state data are updated, intelligent distribution, dynamic adjustment and stability prediction of tasks of technicians are achieved, and the efficiency and rationality of task distribution are improved.