This invention discloses an intelligent empowerment
system for automotive after-sales service and its implementation method. The
system includes a case collection module, a case review module, a
knowledge sharing module, an intelligent recommendation module, a mutual assistance and communication module, a backend
data analysis module, and a business empowerment module. Dealer repair personnel can submit standardized fault cases to the platform. After review, a case
database is formed. The
system calculates recommendation weights based on user profiles, case quality, and interaction data, achieving personalized distribution and precise matching of cases. Users can browse cases, seek help, and engage in
interactive learning within the platform, forming a technical mutual assistance
community. The backend
data analysis module structurally extracts the collected cases and interaction information, generating standardized technical intelligence, and pushes it to business systems such as
technical support, warranty management, spare parts planning, and training management, building a two-way empowerment mechanism between OEMs and dealers, and achieving closed-loop management from fault cases to business optimization.