59results about How to "More value" patented technology

A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.

A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.

A multi electrode catheter for non contact mapping of the heart having independent articulation and deployment features.

A method includes determining a facet from a web page to be indexed for searching, indexing the web page with the facet in a search index, augmenting a user's web search query with the facet, searching the search index for the facet-augmented query, and presenting to the user, as a search result, the web page based on a correlation of the query and the facet. Another method includes receiving a user's web search query, augmenting the query with a facet, and transmitting the augmented query to a search engine. A further method includes agreeing with an advertiser to associate a web page with a facet, and indexing the web page with the facet in a search index.

An image desired to be reproduced is scanned to determine its video pixel gray values. A histogram generator generates a histogram distribution representing a frequency of the gray values. The histogram distribution is analyzed to determine a background peak gray value of the image and a standard deviation of the histogram distribution based on a Gaussian approximation. A thresholding circuit dynamically adjusts the background peak value based on the standard deviation and a selected scaling factor to generate a background threshold value. The background threshold value expands a range of background gray values in the image which are eliminated during image reproduction. Eliminating substantially all background gray values improves the quality of the reproduced image.

The present invention provides provides a system, method and apparatus for electronically searching for an item by receiving a search request comprising a requested category and one or more requested attributes of the item and storing the search request in a search index based on the requested category and the requested attribute(s). The search index includes one or more categories and each category is defined by a taxonomy of attributes. The search index is then searched for any previously stored search requests that match the requested category and the requested attribute(s), a result of the search is determined and a search response that includes the result of the search is sent.

Methods, systems, and arrangements facilitate information interexchange between a telecommunications network and an information service provider (InfSP). For example, a business-to-business (B2B) engine includes one or more logic modules for interfacing with the telecommunications network and with the InfSP. The B2B engine facilitates the reporting of, e.g., realtime information from the telecommunications network to the InfSP. This realtime information may include subscriber unit location and may be acquired and / or reported based on a mapping data structure in, e.g., the B2B engine. The data structure maps a service class to one or more parameters that dictate or provide guidance with respect to which parameters are relevant, as well as their respective values, and a mechanism for achieving the stipulated parameters. The mechanism may include specific network nodes / entities as well as frequency of acquisition to thereby enable location-tailored content data and / or services to be provided to a subscriber.

Methods and systems for providing advertising content over the Internet through a hierarchical content-specific node structure and pricing advertising delivery over each node independently. Independent delivery and pricing allows an advertiser to pay more for advertisements delivered to a narrowly targeted audience likely to be interested in the goods or services offered by the advertising entity and to pay less for advertisements directed at a more general audience who may or may not have an interest in the goods or services offered. The less content specific the node is, the less targeted the advertisement will be, and therefore, the less valuable the advertisement will be to the advertising entity. Targeted advertising to multiple levels of content specific nodes is enabled.

A Business-to-Business (B2B) engine, apparatus and method for facilitating information interexchange between a telecommunications network and an information service provider. The B2B engine includes an interface module for interfacing with the telecommunications network and with the information service provider. The interface module allows the B2B engine to receive realtime information from the telecommunications network and provide the realtime information to the information service provider. The B2B engine includes a processor that controls the operation of the B2B engine and at least one application module interconnected to the processor that enhances the monitoring and realtime information retrieval of mobile terminals within the telecommunications network. The B2B engine also facilitates the reporting of the realtime information within the telecommunications network to the information service provider, thereby enabling content data and / or services to be provided to the mobile terminal.

An exemplary technique is provided for use in a decentralized electronic transfer system. A first digital code that represents a first transaction is generated from a first user's secure repository to the first user's unsecure repository. The first digital code is sent to a secure storage memory related to the unsecure repository to be stored in an area of the memory. A processor related to the unsecure repository generates a second digital code that represents a second transaction from the unsecure repository to the second user's repository. The processor retrieves the first digital code stored in the secure storage memory and publishes the retrieved digital code to validate the first transaction. In addition, the processor publishes the second digital code to validate the second transaction.

A computer implemented method and system for managing an organization in a virtual social network environment provides an organization management platform accessible to employees and clients over a communication network. The organization management platform acquires target goal criteria of the organization via a graphical user interface over the communication network, and creates multiple organizational groups based on the target goal criteria. The organization management platform registers the employees with one or more organizational groups selected by the employees. The organization management platform acquires one or more tasks and rules for performing the tasks that enable the employees to fulfill the target goal criteria. The organization management platform measures performance of the tasks by each of the employees in each of the organizational groups based on the rules and performance criteria, and allocates one or more units of electronic currency to each of the employees based on the measured performance.

A system and method for licensing software using a clearinghouse to license only the technology modules that an end user registers. The clearinghouse maintains registration information which can be used to bill a software provider for the technology licensed to the end user. The system can be used to compensate technology owners only after the end user registers an unlicensed technology module. Thus, the system and method allows software vendors to reduce costs by licensing only the technologies that an end user actually uses. The clearinghouse can also be used to track the usage of software functionality to determine the popularity of a particular technology.

The social influence that each person in a computer network system exercises over others in the system may be valued by aggregating the differences in value of each of the others to the network both with and without the person being present. This calculated influence may be used as a basis for charging advertisers for advertisements to the users, as well as for providing preferential treatment to users that exert the greatest influence.

This patent application describes (a) software to help people design monitoring systems and (b) methods to facilitate enhanced data flow management (including from large numbers of simultaneous sources), diagnostic and statistical analyses based on novel concepts of data compression using statistical state space techniques. The design assistance is structured around known but not widely practiced procedures such as documented in Graves, Rens and Rutz (2011). For data flow management, the present invention may transmit and store an estimated state space model only when the last stored model is not adequate to predict recent observations. It may also transmit and store outliers and samples of regular observations. This unique data storage format requires new methods for data analysis to properly extract the information contained therein.

A billboard receiver comprising a layered structure may include a first layer comprising a receiver portion and at least a second layer defining a billboard portion. The receiver portion may include a radio receiver configured to be tunable to a selected one of a plurality of predefined radio programs via a corresponding one of a plurality of predetermined selection switch mechanisms. The billboard portion may include at least a first substrate comprising the second layer. The first substrate may be positioned to substantially cover at least one side of the receiver portion.

Methods and systems for providing advertising content over the Internet through a hierarchical content-specific node structure and pricing advertising delivery over each node independently. Independent delivery and pricing allows an advertiser to pay more for advertisements delivered to a narrowly targeted audience likely to be interested in the goods or services offered by the advertising entity and to pay less for advertisements directed at a more general audience who may or may not have an interest in the goods or services offered. The less content specific the node is, the less targeted the advertisement will be, and therefore, the less valuable the advertisement will be to the advertising entity. Targeted advertising to multiple levels of content specific nodes is enabled.

An imaging device mounted on a vehicle (30) acquires image data resulting from capturing an image of a scene around the vehicle (30). A parking section (E) corresponding to the desired parking position is set. The image data is subjected to an image-converting process that includes at least one of viewpoint conversion and distortion correction. A deflection angle (λ) between the vehicle (30) and the parking section (E) is calculated. The image data is outputted until the deflection angle (λ) becomes equal to or less than a predetermined reference deflection angle, the image data being outputted to a display adapted for installation in the vehicle (30). Once the deflection angle (λ) has become equal to or less than the reference deflection angle, converted image data that has been subjected to the image-converting process is outputted.

Methods and systems for providing advertising content over the Internet through a hierarchical content-specific node structure and pricing advertising delivery over each node independently. Independent delivery and pricing allows an advertiser to pay more for advertisements delivered to a narrowly targeted audience likely to be interested in the goods or services offered by the advertising entity and to pay less for advertisements directed at a more general audience who may or may not have an interest in the goods or services offered. The less content specific the node is, the less targeted the advertisement will be, and therefore, the less valuable the advertisement will be to the advertising entity. Targeted advertising to multiple levels of content specific nodes is enabled.

A system for non-destructive testing using acoustic techniques includes first and second measuring probes and an electronic unit. Each probe includes a penetrating end and a retaining flange end. Each probe further includes a handle slideably coupled to the probe and a transducer for detecting stress waves. The probes are lightweight, portable, and rugged for field testing wood products.

The invention relates to an internal combustion engine having a turbocompound system. The turbocompound system encompasses an exhaust-gas turbocharger, a turbo intercooler, and a power turbine. The power turbine is connectable, via a transmission with clutch, to the crankshaft of the internal combustion engine. A connectable compressor, which is couplable either to the power turbine or to the internal combustion engine, is received in a multiple-flow intake pipe.

The social influence that each person in a computer network system exercises over others in the system may be valued by aggregating the differences in value of each of the others to the network both with and without the person being present. This calculated influence may be used as a basis for charging advertisers for advertisements to the users, as well as for providing preferential treatment to users that exert the greatest influence.

Embodiments of the invention include a method for modifying firmware settings within a data storage controller, such as a data storage controller used in a Redundant Array of Inexpensive Disks (RAID) storage array. The method includes extracting a sub-module from a firmware image stored in the controller, stripping off the sub-module's header, decompressing the remaining compressed image by replacing the stripped sub-module header and an extended image header in the compressed image with an extended header image that allows conventional decompression, and separating the decompressed image into its executable code and at least one settings group. The method reinitializes the executable code to restore its validity, modifies one or more values of one or more settings groups, creates a new sub-module using the reinitialized executable code and the modified settings groups, and replaces the original settings groups in the firmware image with the modified settings groups, thereby modifying the firmware settings of the data storage controller.

A unified web portal for potential travelers to find localized information specific to a particular geographic area and assist in direct booking of an itinerary with the selected establishments. The website is implemented on a web-enabled server maintained by a Manager, and includes a home page containing introductory travel information on the localized area and URL links to Business, Tourism, Lodging and Restaurants pages allowing the Client to specify travel categories for submission to a search engine to compile “best match” third-party URL links based on the categories, as we well as a Contact Us page displaying Manager contact info, an Upcoming Events page display a list of upcoming local events in the area. The layout of the web portal provides easy access to localized information specific to a particular geographic area, offers specific answers to questions that they might have, and provides a search engine that facilitates compilation of a personalized itinerary displayed with arrangements for direct booking through the respective establishments.

An imaging device mounted on a vehicle (30) acquires image data resulting from capturing an image of a scene around the vehicle (30). A parking section (E) corresponding to the desired parking position is set. The image data is subjected to an image-converting process that includes at least one of viewpoint conversion and distortion correction. A deflection angle (λ) between the vehicle (30) and the parking section (E) is calculated. The image data is outputted until the deflection angle (λ) becomes equal to or less than a predetermined reference deflection angle, the image data being outputted to a display adapted for installation in the vehicle (30). Once the deflection angle (λ) has become equal to or less than the reference deflection angle, converted image data that has been subjected to the image-converting process is outputted.

A method and system for adapting a device is disclosed. The method and system comprises providing a data stream to the device to be changed based upon a parameter. In a second aspect an adaptable device is disclosed. The adaptable device comprises an adaptable computerized environment (ACE) for receiving a data stream that allows the device to be changed based upon a parameter. The adaptable device includes a mechanism within the ACE for authorizing the data stream. A system and method in accordance with the present invention provides a hardware device that can be changed based upon a particular parameter such as time and location. In so doing, a provider of the hardware device can provide a more adaptable component which provides more value to the provider. Indeed, it is possible to give away the hardware upfront or even give an incentive to a receiver of the hardware and thereby use the device in a variety of ways.

A method for preparing a prostaglandin F analogue represented by the following formula (I) is disclosed,wherein R1, and are as defined in the specification.