The invention discloses an
intelligent management system and an
intelligent management method of service demands of financial self-service equipment. The
intelligent management system of the service demands of the financial self-service equipment comprises a
service demand information acquisition module, a self-service equipment
service resource database and a
resource allocation operating module, wherein the self-service equipment
service resource database comprises a
cipher administrator matrix, a vehicle matrix and a key administrator matrix; and the
resource allocation operating module sequentially selects matched
cipher administrators, vehicles and key administrators within the selectable range of a service zone according to the principle that weight is as small as possible to generate a service scheme, including the serial number of the service zone and the matched
cipher administrators, the vehicles and the key administrators, of the financial self-service equipment. The scheme provided by the invention can quickly, safely and reasonably solve the problem of separating people, the vehicles and lines in the service management of the financial self-service equipment, and by the application of the method, the service
processing efficiency is improved, the
utilization factor of resources is improved, and the measures of
safety risk prevention are strengthened.