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60 results about "Case records" patented technology

Automated complaint resolution system

A complaint resolution system, also referred to as a disputes system, enables registered consumers to file a complaint against a merchant. During complaint preparation, the disputes system advises the consumer of relevant cases and other information, allows the consumer to vent their emotions, and prepares a well-formed complaint on behalf of the consumer. After the consumer approves filing of the complaint, the complaint is compared with the merchant's stored business rules. If the merchant's solution for the problem and the consumer's desired solution match, then the disputes system automatically forms an agreement. The disputes system monitors compliance with the agreement by the merchant and consumer. If the merchant has specified a business rule for the problem, but the merchant's solution for the problem and the consumer's desired solution differ, then the disputes system initiates automated mediation, automatically preparing an Answer comprising the solution from the merchant's business rule as the merchant's starting negotiating position. If the merchant has not specified a business rule for the consumer's problem, then the disputes system initiates automated mediation, asking the merchant for his or her Answer to the consumer's complaint. During processing of the consumer's complaint, the disputes system maintains and updates a detailed case record. At the conclusion of the case, the disputes system automatically prepares an anonymized case summary, and adds the anonymized case summary to a database of anonymized case summaries.
Owner:POMERANCE BRENDA

Method, system and computer-readable medium for accessing and retrieving court records, items and documents

Systems, methods and computer-readable media using the Internet for submitting search requests for court case records and retrieving court items or documents associated therewith. Users specify a number of search criteria and each search request is stored in a memory to be executed by a server. Stored search requests are selected for executing by the server based on several factors, including the number of times the search request failed, how old the search request is, how busy the court database is and how many phone lines the court database has available for access. When search requests are selected, the server seamlessly accesses the court databases associated with the search requests regardless of whether the court databases are accessible through the Internet or through dial-up connections. Once court databases are accessed, the server executes the search request. Using various data processing algorithms, search request results are parsed, filtered, sorted and analyzed for data consistency so that users may conveniently view and select particular items or documents contained in court case records for retrieval, including purchasing and delivery. Search request results and data processed results are stored for later retrieval.
Owner:THOMSON REUTERS ENTERPRISE CENT GMBH

Customer complaint solving method based on B/S framework work order flow and customer complaint solving system thereof

The invention relates to a customer complaint solving method based on B/S framework work order flow and a customer complaint solving system thereof. The method comprises the steps that customer basic information and complaint content are acquired so that a preliminary case record is formed and stored in a database; the preliminary case record is extracted and compiled and completed so that a complete and standard work order case is formed and stored in a work order pool of the corresponding skill group; the work order case of the work order pool is inquired, and work order extraction is performed according to the actual processing capacity and the responsibility range of processing personnel; and work order processing within the responsibility range is performed on the extracted work order and then flows to the work order pool of the next skill group to perform processing continuously after completion of processing. Solving of the complaint issues is realized by adopting the mode of combination of the B/S work order flow and skill group employee configuration, and all the flow nodes are flexibly configured so that user complaint solving time can be shortened, issue solving efficiency can be enhanced, user satisfaction can be enhanced and the competitiveness and the advantages of the method in the similar industries can be enhanced.
Owner:北京思特奇信息技术股份有限公司

Retrieving case-based reasoning information from archive records

Methods, systems and computer program products for using case-based reasoning (CBR) information retrieval processes without creating a case base. Methods include accessing a data model that includes symptom attributes and solution attributes. A query is received from a requester specifying one or more values for one or more of the symptom attributes. The query is executed and execution includes searching a database of archive records for the specified symptom attribute values and receiving a subset of the archive records that include the specified values. Values associated with one or more of the solution attributes for each of the records in the subset are determined. A portion of this “determination of values” may be performed using an information extraction tool on unstructured text data contained in the archive records. A temporary case record is created for each of the records in the subset. Each of the temporary case records include a pointer to the corresponding record in the subset and a heading section that includes: the symptom attributes, the specified symptom attribute values, the solution attributes, and the solution attribute values associated with the corresponding record in the subset. In this manner, a temporary case base is created from archive records in real time in response to the values specified in the query.
Owner:GM GLOBAL TECH OPERATIONS LLC

Law enforcement video collection management system and method

The invention provides a law enforcement video collection management system. The law enforcement video collection management system comprises a case recording device, a record memory; a user information reading-writing module, a recorder device automatic identification and program calling module; and an automatic uploading module interconnected with a six-record system. the processing method of the system comprise a step of recording an alarm case; a step of recording the account of a policeman and a step of setting the password of the account; a step of monitoring access of an audio-video recorder, popping out the policeman account and password input dialog box; a step of verifying the policeman account password and directly turning to an alarm case management interface; a step of selecting a corresponding case and then turning to a recorder file interface; a step of selecting an audio-video file which needs to be leaded in and then uploading the file; and a step of receiving the fileand uploading the file to the six-record system automatically by a local system. The law enforcement video collection management system simplifies operation of a user, processes files rapidly and actively, has simple steps, uploads files in time and realizes uniform management of files.
Owner:唐山开用网络信息服务有限公司
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