12 results about "User experience evaluation" patented technology

The invention discloses a cabin function index evaluation mechanism construction method fusing user emotional tendency correction, and the main design concept is that the emotional tendency in user evaluation is corrected; and establishing a multi-level evaluation strategy with a unified benchmark for user emotion tendency correction, product function dimension empowerment and user experience evaluation index empowerment, and realizing fine management of user evaluation data. Specifically, the method abandons the idea of optimization from an equipment side, and finds another way from a user side and fully considers individual differences of users: 1, screening high-quality evaluation individuals and evaluation data thereof from a large sample, and endowing the high-quality evaluation individuals and the evaluation data with a relatively high weight, so that the professional and credible evaluation result is ensured; secondly, non-objective user evaluation data with obvious emotional tendency are compensated through an emotional correction means, and evaluation scores are pulled back to a datum line in a weight compensation setting mode; the objectivity of the evaluation data of the intelligent cabin of the vehicle is effectively improved in a low-cost mode.

The invention discloses a multi-modal physiological signal fused user experience emotion objective evaluation method, and relates to the technical field of human-computer interaction and user experience evaluation, and the method comprises the following steps: S1, constructing a VR emotion induction experiment environment, synchronously collecting an electroencephalogram signal, an electrocardiosignal and a skin electric signal based on an interaction task of a user and a product, and carrying out the interaction of the user and the product; and recording subjective evaluation data synchronized with the interaction event. According to the method, a complete standardized experiment system is formed by constructing a VR emotion inducing environment and synchronously collecting multi-modal physiological signals and combining standardized target emotion type definition, multi-dimensional task profile extraction and standardized signal collection parameter setting; therefore, the standardization and repeatability of the whole process from experimental design to data acquisition are ensured, the problems of large individual difference, inconsistent experimental conditions and difficulty in result reproduction in the traditional subjective evaluation method are effectively solved, and a solid foundation is laid for obtaining high-quality comparable physiological data.

The invention relates to the technical field of natural language processing, and discloses an intelligent customer service optimization method and system based on reinforcement learning, and the method comprises the steps: obtaining a current dialogue between a user and an intelligent customer service and user experience, evaluating the problem difficulty degree of the current dialogue, and obtaining the problem difficulty degree of the current dialogue according to the problem difficulty degree of the current dialogue and a preset difficulty degree threshold value; dividing the current dialogue into simple questions and difficult questions, and constructing a reward mechanism based on user experience; for a simple problem, a service track is generated through intelligent customer service autonomous decision processing, and a decision model is updated by adopting a reinforcement learning strategy according to the service track and a reward mechanism; and processing the difficult problem by using the artificial customer service, recording the decision making process of the artificial customer service as an expert demonstration track, and updating the decision making model by adopting a mixed strategy combining imitation learning and reinforcement learning according to the expert demonstration track and a reward mechanism. A solution of manual customer service intervention is used as a demonstration track, so that the intelligent customer service performs imitation learning.

The present application relates to the technical field of network transmission congestion, and particularly relates to a network data packet capturing and analyzing method and system for mobile terminals. The method divides discrete transmission batches based on historical interval characteristics, determines an observation reference rate by time window sampling combined with quantile statistics, and constructs an ideal reference transmission curve. The method determines a time domain lag barycenter parameter by analyzing the cumulative lag distribution in the time dimension, eliminates false congestion interference, and extracts a load congestion index. The method dynamically updates the reference delay baseline through the load congestion index to judge the congestion state and implement a hierarchical early warning mechanism. The present application is based on time domain barycenter analysis of lag distribution characteristics, distinguishes between head lags caused by protocol establishment overhead and real congestion lags caused by bandwidth limitations, significantly reduces false congestion false positive rates, realizes adaptive and accurate monitoring of network congestion states, and improves the accuracy of user experience evaluation.

The application discloses a kind of based on comprehensive data analysis's software user experience evaluation method and system, it is related to human-computer interaction technical field, this method is by embedding behavior perception engine in software operation interface, collect the use frequency of user in task path, jump operation frequency, process standard step number and access user total number, and further unified normalization processing is carried out in background server, constructs normalized behavior dataset, calculates path deviation joint index PDI.In based on path deviation joint index PDI joint consideration path selection information entropy and path jump rate mean two dimensions, whether the use of user path exists concentrated deviation or process jump behavior can be effectively identified, and then whether there is forced guidance, process hidden shortcut in system path design is judged.Compared with the evaluation mode of traditional only relying on click heat map or jump rate, the present method realizes higher dimensional path behavior modeling and deviation identification ability.

The invention relates to the technical field of network transmission congestion, in particular to a mobile terminal-oriented network data packet capture analysis method and system. According to the method, discrete transmission batches are divided based on historical interval characteristics, an observation reference rate is determined through time sequence window sampling in combination with quantile statistics, and an ideal reference transmission curve is constructed; time-domain lag gravity center parameters are determined by combining time dimension analysis accumulated lag distribution, and pseudo congestion interference is eliminated to extract load congestion indexes; and dynamically updating a reference delay baseline through a load congestion index to judge a congestion state and carry out a grading early warning mechanism. According to the method, lag distribution characteristics are analyzed based on the time domain gravity center, head lag caused by protocol establishment overhead and real congestion lag caused by bandwidth limitation are distinguished, the false congestion false alarm rate is remarkably reduced, the network congestion state is adaptively and accurately monitored, and the accuracy of user experience evaluation is improved.

The application provides a system, platform and method for data integration based on real-time data flow, the system comprising a collector configured to generate a real-time data flow in response to a first data source and collect the real-time data flow; wherein the first data source is one of a plurality of data sources, and the real-time data flow is generated based on user operation; a data flow processor configured to calculate a real-time score of the first data source based on real-time data of each evaluation index extracted from the real-time data flow; obtain a historical score calculated based on historical data flow of a second data source, and calculate a real-time user experience evaluation score based on the real-time score and the historical score; and a data flow outputter configured to output the user experience evaluation score in different output formats according to different output positions. The application can be used to trigger the calculation and analysis of the user experience evaluation score immediately after submitting feedback or performing business operations, thereby improving response speed and user experience.

The invention discloses a user experience management method and related equipment, and relates to the technical field of experience management, and the method comprises the steps: obtaining user behavior data generated in the interaction process of a user and a preset interaction interface; according to the user behavior data and a preset strenuosity index calculation model, generating a comprehensive strenuosity index, the strenuosity index calculation model processing the user behavior data based on at least two mutually independent calculation dimensions; and performing user experience evaluation according to the comprehensive labor consumption index. According to the method and the system, an enterprise can accurately position specific experience links and dimensions which cause strenuous user experience, accurate data support is provided for implementing targeted optimization measures, and finally the enterprise is assisted to more effectively improve user experience and loyalty.

The invention relates to the technical field of smart home product design evaluation, and discloses a product design user experience evaluation method based on a smart home scene. The method comprises the following steps: constructing a virtual scene prototype and placing the virtual scene prototype into a design scheme model; executing a behavior script through a virtual user, and recording an interaction event to form original track data; performing behavior slicing and intention labeling processing on the original data to generate a structured experience event sequence with a user intention label; calling a multi-dimensional experience gauge to analyze the sequence, and extracting quantitative indexes; inputting the indexes into an experience fusion decision engine, and automatically generating a comprehensive evaluation conclusion; and driving the design model to carry out parameterized adjustment and iterative optimization based on the conclusion. According to the method, a closed loop from automatic analysis of user behavior semantics to automatic design optimization is realized, and the depth of evaluation analysis and the efficiency of design iteration are improved.

The invention discloses a map availability evaluation method and system based on a multi-dimensional quantitative model, and belongs to the technical field of map making and user experience evaluation. The method comprises the following steps: firstly, constructing a VR immersion environment according to the mapping size and purpose of a map, and collecting multi-modal cognitive behavior data and subjective evaluation data of a subject; based on the multi-modal cognitive behavior data, statistical calculation is carried out on quantitative scores of three dimensions of element distinction degree, element readability and retrieval efficiency; and finally, through a hierarchical entropy weight and expert calibration fusion weighting mechanism, performing weighted fusion on the quantitative score of each dimension and the experience scale data to obtain a comprehensive availability evaluation result. According to the method, the natural reading scene of the map can be truly restored, multi-dimensional quantitative evaluation is realized, the evaluation efficiency and accuracy are improved, and a scientific basis is provided for map optimization.

The embodiment of the invention discloses a user experience measurement method and device, belongs to the technical field of user experience evaluation, and is used for solving the problem of low accuracy of user experience measurement. Comprising the steps that monitoring data related to user experience are obtained, the monitoring data are coded, a behavior journey graph of a first-line seat interacting with a user is obtained, the monitoring data comprise one or more of user interview data, user observation data and operation log data, and the behavior journey graph comprises behavior contacts; according to a pre-constructed alternative index library of user experience measurement, experience indexes related to user experience are screened out, and the experience indexes comprise multiple dimensions and sub-features of the dimensions; mapping the behavior contact and the experience index to obtain a key index data set corresponding to the user; and carrying out hierarchical weighted fusion processing on the key index data set through a user experience measurement quantitative model to obtain an experience measurement score of the user.

The application relates to the technical field of smart home product design evaluation, and discloses a product design user experience evaluation method based on a smart home scene. The method comprises the following steps: constructing a virtual scene prototype and placing a design scheme model; recording interaction events to form original track data by executing a behavior script through a virtual user; performing behavior slicing and intention labeling processing on the original data to generate a structured experience event sequence with user intention labels; calling a multi-dimensional experience measurement rule to analyze the sequence, and extracting quantitative indexes; inputting the indexes into an experience fusion decision engine to automatically generate a comprehensive evaluation conclusion; and driving a design model to perform parameterized adjustment and iterative optimization based on the conclusion. The method realizes a closed loop from automatic analysis of user behavior semantics to automatic optimization of design, and improves the depth of evaluation and analysis and the efficiency of design iteration.