43 results about "Customer information system" patented technology

Methods and systems for integrated asset management are disclosed. According to one embodiment, information from a first reporting source about an asset is received. In addition, information is received about the asset from a second reporting source. Inspection information about the asset is received from a first enabled device. A database is then populated with the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device, such that the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device can be collected or accessed in an integrated manner from the database for use by a client information system.

An automated management system for managing data, outage repair, load switching, job workflow and crew dispatching, crew workflow, installation, maintenance and restoration of utility services by integrating geographic information systems (GIS) data with many other data sources so as to gather, transform, manipulate, analyze, and produce desired information for continuously supplying utility and relevant services. The data sources include customer information systems (CIS) and billing data, interactive voice recognition (IVR) call management data, supervisory control and data acquisition (SCADA), mobile crew management (MCM) data, automatic meter reading (AMR) data, automated vehicle location (AVL) data, engineering analysis data supported by 3rd party software packages (such as load monitoring and balancing), etc. In particular, the system allows an on-site engineer to retrieve data (ex. field maps, work orders, codes) or enter, via a portable device, inspection data (ex. such as poles or underground facilities, code violations).

A system for integrated asset management is disclosed. According to one embodiment, information from a first reporting source about an asset is received. In addition, information is received about the asset from a second reporting source. Inspection information about the asset is received from a first enabled device. A database is then populated with the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device, such that the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device can be collected or accessed in an integrated manner from the database for use by a client information system.

Methods and system for managing workflow in an information data processing system are described herein. A workflow server communicates with and receives work items from one or more information systems, such as a customer information system. Work items may include exceptions spawned by each information system, e.g., an item or error requiring manual resolution. The workflow server assigns each work item to an employee queue based on a comparison of skills needed to resolve the work item with skills of each end-user available to resolve a work item. The workflow server tracks work item assignments and resolutions by various indicators, such as by employee, business sector, and the like, and maintains an audit trail for later analysis and reporting of workflow resolutions.

A market management system is designed to manage energy industry standardized transactions between energy providers and utility distribution customers. The system includes business process and transaction validations along with transaction tracking. The market management system processes transactions in its own data format but stores the transactions in a client's customer information system (CIS) using the CIS's data format. Using only the CIS database for transaction storage eliminates the need to synchronize transaction records in the CIS database with records in a market management database. Exception management is integrated with the CIS to eliminate duplication of effort. The market management system's functionality is scalable such that varying levels of service may be provided to customers. Predetermined business rules may be customized for the purpose of validating transactions.

Methods and systems for integrated asset management are disclosed. According to one embodiment, information from a first reporting source about an asset is received. In addition, information is received about the asset from a second reporting source. Inspection information about the asset is received from a first enabled device. A database is then populated with the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device, such that the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device can be collected or accessed in an integrated manner from the database for use by a client information system.

A data network storing data relating to work done by vendors for clients is described. The network includes two or more servers, each server containing (1) an exhaustive vendor data base that contains client-independent vendor data for every vendor, and (2) one or more individual client databases, each containing client information for a single client. The exhaustive vendor data base is replicated between the servers, and the client information for each client is contained by one individual client data base on one server.

The present invention provides a system and method for providing a sales professional with the ability to create and tailor web-sites comprising rich media content for a potential customer. In this manner a potential customer is presented with a personalised sales message thereby possibly increasing the potential for a sale. The present invention provides an end-to-end integrated system enabling this procedure. Initially, the system enables the obtaining of information relating to potential customers (end users) who may be directed to a personalised sales web-site. Using this collected information and previously collected customer information from other sources or previous interactions, the system creates and directs a potential customer to a personalized web-site for the particular sales campaign. During a customer's interaction with the personalized sales web-site, information relating to this customer is additionally collected and stored within the system enabling the system to personalize future sales campaigns directed to this particular customer. Optionally, the system may also be used in a web-conference, simplifying the experience of rich media and posting progress on the personalised sales web-site, thereby potentially enabling other members of the sales team to be aware of client interactions through the access of this personalised sales web-site.

The invention discloses a communication method based on blockchain, and the method comprises the steps: receiving a network access application of a terminal, and obtaining terminal broadcast information according to the network access application, the terminal broadcast information is information stored in a blockchain network by the terminal; extracting a terminal private key signature and terminal information from the terminal broadcast information; verifying the private key signature of the terminal; when the private key signature of the terminal passes the verification, obtaining member level information by inquiring system broadcast information according to terminal information, the system broadcast information is information stored in the blockchain network by a client information system, the system broadcast information comprises the member level information of a user corresponding to the terminal, and network access is provided for the terminal according to the member level information. The method can ensure that the operator high-grade member user preferentially obtains the corresponding high-quality network access service, so that the network experience of the operator high-grade member user is good.

A data network storing data relating to work done by vendors for clients is described. The network includes two or more servers, each server containing (1) an exhaustive vendor data base that contains client-independent vendor data for every vendor, and (2) one or more individual client databases, each containing client information for a single client. The exhaustive vendor data base is replicated between the servers, and the client information for each client is contained by one individual client data base on one server.

Method and customer information system with a processor and memory, from which information is retrievable, whereby such system:can communicate with several remote data sources;can import from those several data sources several data streams, which may have a different data format in each instance;can convert the several data streams to unified data streams with a unified data format;can store the unified data streams in the memory;can import updated data at predetermined times from the associated external data source.

The present invention relates to a method and a system for tracking user interaction between a user device (8) and a web site (12), said web site (12) and the user device (8) being connected to a common network (10). The system is configured to perform the method which provides the web site (12) with a call file (16). The call file comprises a pointer to a tracking file (20) provided somewhere within the common network (10). The web site (12) calls up and connects to the tracking file (20) in response to user interaction. The web site (12) connects to the tracking file (20) as specified in the call file (16) and includes it on the web site (12) in response to user interaction. Data relating to the user interaction between the user device (8) and the web site (12) is extracted as specified in the tracking file (20). The extracted data is converted to a data format that is readable by a client information system software provided somewhere within the common network (10) and the converted data is then used to map the behaviour of the user device (8).

The invention discloses a construction method and system for a customer information leakage risk assessment system, and the construction method comprises the steps: constructing the customer information leakage risk assessment system based on a radial basis function neural network, and giving a specific standard for the obtaining of a radial basis function neural network training sample and the determining of a kernel function. When the radial basis function neural network trained and obtained through the method is used for the customer information leakage risk assessment of an application interface of a customer information system, there is no need of a technician, thereby avoiding the subjective experience of the technician from affecting an assessment result. The method can achieve a purpose that the output is not changed under the condition that the input is not changed, provides a unified scoring standard for the assessment of the customer information leakage risks of the customerinformation system, and is precise, stable and universal. Moreover, the assessment efficiency of the radial basis function neural network obtained through the method is better than the assessment efficiency of manual assessment, so the method is higher in assessment efficiency.

The invention discloses a mobile communication method and system. The method comprises the following steps: obtaining a random number from a block chain network, wherein the random number is a numericstring broadcasted in the block chain network by a customer information system; utilizing a terminal identification code, a operator customer service password and a random number to calculate a firstencryption result through a preset algorithm; broadcasting the terminal broadcast information in a blockchain network, wherein the terminal broadcast information comprises a first encryption result,a terminal identification code and a terminal blockchain identifier; using the base station and the use frequency band provided by the base station in response to the use agreement message of the basestation; and enabling the base station to use the client information system broadcast message to verify the terminal broadcast message and then send a use agreement message, and enabling the client information system to use the first encryption result to verify the identity of the terminal and then broadcasts the client information system broadcast message in the blockchain network. The securityof the terminal and the base station can be improved, and the benefits of users are guaranteed.

The bank application system realized based on the hierarchical information technology framework. The bank application system replaces the "chimney" structure through a hierarchical structure, so as to reduce the complexity of system interconnection, thereby improving the effectiveness of system construction. It is characterized in that it includes the following levels of information technology architecture: channel layer, channel management, Customer management layer, business processing layer, financial accounting layer and decision analysis layer; the channel layer is at least composed of a teller system, a self-service system, a semi-self-service system and a customer service system; the channel management layer is at least composed of a teller management system, a self-service management system system, customer manager management system and unified channel management system; the customer management layer is at least composed of customer information system, customer marketing system, and customer relationship system; the business processing layer is at least composed of personal business system, company business system, and credit business system And agent business system composition.

Method and customer information system with a processor and memory, from which information is retrievable, whereby such system: can communicate with several remote data sources; can import from those several data sources several data streams, which may have a different data format in each instance; can convert the several data streams to unified data streams with a unified data format; can store the unified data streams in the memory; can import updated data at predetermined times from the associated external data source.

The invention relates to a big data technology. The invention discloses a customer information integration method, which comprises the following steps of: collecting customer information from a customer information system, storing the customer basic information into a local database, and storing the customer service information into a locally preset electronic machine account, wherein the customerinformation comprises customer basic information and customer service information; preprocessing and performing hash operation on the customer basic information to obtain hash values of customer standard information, performing association processing on the hash values through a hash function, and generating a unique identifier of the customer standard information according to the hash values after association processing; and naming the storage document of the customer service information in the electronic standing book according to the unique identifier of the customer standard information,thereby realizing the integration of the customer information. The invention further provides a client information integration device and a computer readable storage medium. According to the method, rapid integration of client information is realized.

The invention provides a hierarchical control data checking and control processing system and method. The hierarchical control data checking and control processing system comprises an external connection front-end system which is used for sending a checking and control request; the monitoring information control system is used for analyzing the monitoring request, sending the monitoring request toa corresponding client information system, a data platform system or a product service system, receiving corresponding monitoring request processing information, and sending the corresponding monitoring request processing information to the authorized organ monitoring system through the external connection front-end system; and the client information system, the data platform system or the product service system are respectively used for carrying out corresponding processing according to the analyzed deployment and control requests and sending corresponding deployment and control request processing information to the inquiry and control information control system. According to the scheme, an efficient, fast, safe and reliable network execution checking and control system is built for cooperation of a weighted mechanism and a co-execution unit, a manual processing mode is replaced by an informatization and automation mode, and the problem that current execution is difficult is solved.

The invention discloses a computer software protection measure. The computer software protection measure comprises a client side network server, a server side network server, an information service program, a database and a serial number. The client side network server sends the request for obtaining the serial number to the server side network server. The information service program is installed in the server side network server. The database carries out encryption on the IP address obtained by the information service program. The server side network server sends the serial number to the client side network server. The computer software protection measure is simple in operation process, convenient to use and high in safety, a client information system installed in a server side computer confirms the information and the IP address of a client side, and therefore the safety client software is improved, encryption is carried out on the IP address of the client side through a network database, and the safety of cracking download of the client software is further improved.

The invention discloses a method and equipment for performing fuzzy search by using a background system of a bank. The method comprises the following steps: a foreground system transmits customer information inquiry request carrying the foreground input condition to a customer information system of the background; the customer information system submits the customer information inquiry request to a search engine server; the search engine server performs fuzzy search according to the foreground input condition carried by the customer information inquiry request and returns a customer number positioned by the fuzzy search to the customer information system; the customer information submits the customer number to a database server; the database server inquires the customer information according to the customer number and returns the inquired customer information to the customer information system; and the customer information system returns the customer information to the foreground system. The search engine server is used in combination with the customer information system to provide quick fuzzy search for the foreground system, so the fuzzy search speed is high and the average inquiry time can be reduced from about 15 seconds to about 400 milliseconds.

A communication network comprises a public safety answering point, a responder device, and a customer information system. The public safety answering point receives a call from a caller and signaling for the call. The signaling indicates a key associated with the call. The public safety answering point transfers dispatch information that identifies the key to the responder device. The responder device receives the dispatch information and generates and transmits a context request that indicates the key. The responder device receives a context response that includes a context information. The customer information system receives the context request, processes the context request to select the context information from a plurality of context information based on the key, and transfers the context response.

The invention provides a debit card cash withdrawal risk troubleshooting method, system, device and medium, the method comprises the following steps: collecting multi-dimensional data, including client information in the system, account information in the system and public security push data, the public security push data including involved person information, potential perpetrator information and potential victim information; adaptively adjusting a risk triggering threshold according to public security push data and the adjustable interval; when the counter or non-counter transaction data is obtained and a risk triggering threshold value is reached, automatically starting a risk assessment mechanism, performing risk assessment on the current transaction, and outputting a risk assessment result; the risk assessment result is pushed to a counter system or a handheld device of a non-counter manager, and the situation that the risk reaches a preset risk level is reported to a public security system; and auditing the risk business and the submission condition every day. According to the invention, automatic risk investigation and early warning can be realized, a problem account can be found in time for tracking and intervention, and personal account security is guaranteed.

A method includes authenticating an account holder via an automated teller machine (ATM) based on identification information, identifying an event associated with the account holder, and delivering a gift to the account holder via the ATM based on the account holder accessing the ATM at a time occurring within a time window associated with the event.

The invention relates to a method for realizing audio and video recording processing aiming at security suitability business risk revelation based on self-service equipment, which comprises the following steps that: a system scans an identity card photo image and automatically queries customer information; the system carries out photographing, living body detection and face recognition on clients, carries out double-recording business, matches client suitability with business suitability, and automatically selects voice broadcasting verbal skill for broadcasting; a customer answer timestamp is recorded, voice recognition is performed on customer answers, and follow-up broadcast contents are selected; and video synthesis is carried out, client identity card pictures and business department information are added, and double-recording auditing is submitted. The invention also relates to a corresponding device, a processor and a computer readable storage medium. According to the method, the device, the processor and the computer readable storage medium for realizing audio and video recording processing aiming at security appropriate business risk revelation based on the self-service equipment, security industry adaptive transformation is carried out on VTM intelligent teller machine equipment, so that full-self-service intelligent double-recording business handling innovation of customers is realized, and double-recording personnel, double-recording equipment and an independent double-recording room of a traditional counter are liberated.

The invention provides a nine-element imperfect control system for personal customer information on a mobile banking in the technical field of financial information. The system comprises a login module which is used for logging in a mobile banking system; the verification request module is used for querying a nine-element main switch of the electronic bank service platform and sending a verification request of nine-element information to the client information system; the client information nine-element verification module is used for verifying the client information system based on the received verification request and sending a verification identifier to the electronic bank service platform; the configuration module is used for setting nine-element configuration information by the electronic banking service platform based on the received verification identifier and sending the verification identifier and the nine-element configuration information to the mobile banking system; and thecache module is used for the mobile banking system to receive the verification identifier and the nine-element configuration information and manage the client information. The method has the advantages that the client information quality is greatly improved, the client experience is improved, and the pressure of a client information system is reduced.

The invention is suitable for the technical field of information security, and relates to a security interaction method for a client information system and an intelligent instrument, a medium and a terminal. Encryption, decryption and signature verification are carried out on transmitted data between a client information system of a source endpoint and an intelligent instrument of a destination endpoint, each intermediate system does not have a secret key and a public key certificate, decryption cannot be carried out, decryption and signature verification are not needed, and the uppermost layers of the client information system and the intelligent instrument are application layer end-to-end APDU (application layer protocol data units). The security of the information is not influenced by the number of the intermediate systems and the reliability of the intermediate systems, the problems that privacy is easy to leak and the anti-attack intensity is insufficient due to multiple encryption and decryption and signature verification of the intermediate systems in the communication process of the client information system and the intelligent instrument are solved, and the data security and the anti-attack performance are effectively improved.

A loyalty server enables customers to use a merchant's mobile loyalty and payment program by pairing a customer's loyalty account through use of temporary codes. A customer may login to the customer's loyalty and payment account using a loyalty application installed on a mobile device. The customer can request a temporary code from the loyalty server, and provide it to a POS system associated with a merchant. The POS system can send a request to the loyalty server to retrieve customer information corresponding to the temporary code. The POS system can receive the customer's information, and the customer then earns rewards for transactions conducted with the merchant. In some embodiments, the POS system conducts a transaction using rewards or coupons. In some embodiments, the loyalty server obtains and utilizes the geolocation of the mobile device and the merchant as a portion of the means for pairing.

The invention discloses a customer classification management system based on personalized customization, which comprises an equipment storage center, an administrator terminal, a server and an equipment standby condition detection module; the server is composed of an equipment use state system and an equipment use information system; and the equipment use information system is composed of a customer information system, a customer consumption system and a return visit module. Managers and customers are managed, the managers and the customers are divided and stored more finely, personalized management and personalized customization can be conveniently carried out for different customers, the recharging consumption of customers is facilitated, meanwhile, an administrator can conveniently inquire, summarize and store customer information, the working efficiency of workers is improved, the playback module further understands the use requirements of different customers in a telephone mode and a short message mode, improvement is facilitated, meanwhile, the consumption desire of the customers is improved, the consumption transaction rate of the projection equipment is increased, and the customer wastage rate is reduced.

The application is suitable for the field of information security technology, and relates to a customer information system and a smart meter security interaction method, medium and terminal. The application has simple process and convenient operation. Through end-to-end technical security measures, encryption and decryption and signature verification are performed on the data transmitted between the customer information system of the source endpoint and the smart meter of the destination endpoint. The intermediate systems cannot decrypt, and do not need to decrypt and verify the signature without the key and the public key certificate. The uppermost layers of the two are application layer end-to-end APDU (application layer protocol data unit). The security of the information is not affected by the number and reliability of the intermediate systems. The application solves the problems that the privacy is easily leaked and the anti-attack strength is insufficient due to multiple encryption and decryption and signature verification in the communication process of the customer information system and the smart meter, and effectively improves the data security and the anti-attack property.