32 results about "Customer information system" patented technology

Methods and systems for integrated asset management are disclosed. According to one embodiment, information from a first reporting source about an asset is received. In addition, information is received about the asset from a second reporting source. Inspection information about the asset is received from a first enabled device. A database is then populated with the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device, such that the information from the first reporting source, the information from the second reporting source, and the inspection information from the first enabled device can be collected or accessed in an integrated manner from the database for use by a client information system.

An automated management system for managing data, outage repair, load switching, job workflow and crew dispatching, crew workflow, installation, maintenance and restoration of utility services by integrating geographic information systems (GIS) data with many other data sources so as to gather, transform, manipulate, analyze, and produce desired information for continuously supplying utility and relevant services. The data sources include customer information systems (CIS) and billing data, interactive voice recognition (IVR) call management data, supervisory control and data acquisition (SCADA), mobile crew management (MCM) data, automatic meter reading (AMR) data, automated vehicle location (AVL) data, engineering analysis data supported by 3^rd party software packages (such as load monitoring and balancing), etc. In particular, the system allows an on-site engineer to retrieve data (ex. field maps, work orders, codes) or enter, via a portable device, inspection data (ex. such as poles or underground facilities, code violations).

Methods and system for managing workflow in an information data processing system are described herein. A workflow server communicates with and receives work items from one or more information systems, such as a customer information system. Work items may include exceptions spawned by each information system, e.g., an item or error requiring manual resolution. The workflow server assigns each work item to an employee queue based on a comparison of skills needed to resolve the work item with skills of each end-user available to resolve a work item. The workflow server tracks work item assignments and resolutions by various indicators, such as by employee, business sector, and the like, and maintains an audit trail for later analysis and reporting of workflow resolutions.

A data network storing data relating to work done by vendors for clients is described. The network includes two or more servers, each server containing (1) an exhaustive vendor data base that contains client-independent vendor data for every vendor, and (2) one or more individual client databases, each containing client information for a single client. The exhaustive vendor data base is replicated between the servers, and the client information for each client is contained by one individual client data base on one server.

The present invention provides a system and method for providing a sales professional with the ability to create and tailor web-sites comprising rich media content for a potential customer. In this manner a potential customer is presented with a personalised sales message thereby possibly increasing the potential for a sale. The present invention provides an end-to-end integrated system enabling this procedure. Initially, the system enables the obtaining of information relating to potential customers (end users) who may be directed to a personalised sales web-site. Using this collected information and previously collected customer information from other sources or previous interactions, the system creates and directs a potential customer to a personalized web-site for the particular sales campaign. During a customer's interaction with the personalized sales web-site, information relating to this customer is additionally collected and stored within the system enabling the system to personalize future sales campaigns directed to this particular customer. Optionally, the system may also be used in a web-conference, simplifying the experience of rich media and posting progress on the personalised sales web-site, thereby potentially enabling other members of the sales team to be aware of client interactions through the access of this personalised sales web-site.

The present invention relates to a method and a system for tracking user interaction between a user device (8) and a web site (12), said web site (12) and the user device (8) being connected to a common network (10). The system is configured to perform the method which provides the web site (12) with a call file (16). The call file comprises a pointer to a tracking file (20) provided somewhere within the common network (10). The web site (12) calls up and connects to the tracking file (20) in response to user interaction. The web site (12) connects to the tracking file (20) as specified in the call file (16) and includes it on the web site (12) in response to user interaction. Data relating to the user interaction between the user device (8) and the web site (12) is extracted as specified in the tracking file (20). The extracted data is converted to a data format that is readable by a client information system software provided somewhere within the common network (10) and the converted data is then used to map the behaviour of the user device (8).

The invention discloses a construction method and system for a customer information leakage risk assessment system, and the construction method comprises the steps: constructing the customer information leakage risk assessment system based on a radial basis function neural network, and giving a specific standard for the obtaining of a radial basis function neural network training sample and the determining of a kernel function. When the radial basis function neural network trained and obtained through the method is used for the customer information leakage risk assessment of an application interface of a customer information system, there is no need of a technician, thereby avoiding the subjective experience of the technician from affecting an assessment result. The method can achieve a purpose that the output is not changed under the condition that the input is not changed, provides a unified scoring standard for the assessment of the customer information leakage risks of the customerinformation system, and is precise, stable and universal. Moreover, the assessment efficiency of the radial basis function neural network obtained through the method is better than the assessment efficiency of manual assessment, so the method is higher in assessment efficiency.

Method and customer information system with a processor and memory, from which information is retrievable, whereby such system: can communicate with several remote data sources; can import from those several data sources several data streams, which may have a different data format in each instance; can convert the several data streams to unified data streams with a unified data format; can store the unified data streams in the memory; can import updated data at predetermined times from the associated external data source.

The invention provides a hierarchical control data checking and control processing system and method. The hierarchical control data checking and control processing system comprises an external connection front-end system which is used for sending a checking and control request; the monitoring information control system is used for analyzing the monitoring request, sending the monitoring request toa corresponding client information system, a data platform system or a product service system, receiving corresponding monitoring request processing information, and sending the corresponding monitoring request processing information to the authorized organ monitoring system through the external connection front-end system; and the client information system, the data platform system or the product service system are respectively used for carrying out corresponding processing according to the analyzed deployment and control requests and sending corresponding deployment and control request processing information to the inquiry and control information control system. According to the scheme, an efficient, fast, safe and reliable network execution checking and control system is built for cooperation of a weighted mechanism and a co-execution unit, a manual processing mode is replaced by an informatization and automation mode, and the problem that current execution is difficult is solved.

The invention discloses a computer software protection measure. The computer software protection measure comprises a client side network server, a server side network server, an information service program, a database and a serial number. The client side network server sends the request for obtaining the serial number to the server side network server. The information service program is installed in the server side network server. The database carries out encryption on the IP address obtained by the information service program. The server side network server sends the serial number to the client side network server. The computer software protection measure is simple in operation process, convenient to use and high in safety, a client information system installed in a server side computer confirms the information and the IP address of a client side, and therefore the safety client software is improved, encryption is carried out on the IP address of the client side through a network database, and the safety of cracking download of the client software is further improved.

A communication network comprises a public safety answering point, a responder device, and a customer information system. The public safety answering point receives a call from a caller and signaling for the call. The signaling indicates a key associated with the call. The public safety answering point transfers dispatch information that identifies the key to the responder device. The responder device receives the dispatch information and generates and transmits a context request that indicates the key. The responder device receives a context response that includes a context information. The customer information system receives the context request, processes the context request to select the context information from a plurality of context information based on the key, and transfers the context response.

The invention relates to a method for realizing audio and video recording processing aiming at security suitability business risk revelation based on self-service equipment, which comprises the following steps that: a system scans an identity card photo image and automatically queries customer information; the system carries out photographing, living body detection and face recognition on clients, carries out double-recording business, matches client suitability with business suitability, and automatically selects voice broadcasting verbal skill for broadcasting; a customer answer timestamp is recorded, voice recognition is performed on customer answers, and follow-up broadcast contents are selected; and video synthesis is carried out, client identity card pictures and business department information are added, and double-recording auditing is submitted. The invention also relates to a corresponding device, a processor and a computer readable storage medium. According to the method, the device, the processor and the computer readable storage medium for realizing audio and video recording processing aiming at security appropriate business risk revelation based on the self-service equipment, security industry adaptive transformation is carried out on VTM intelligent teller machine equipment, so that full-self-service intelligent double-recording business handling innovation of customers is realized, and double-recording personnel, double-recording equipment and an independent double-recording room of a traditional counter are liberated.

The invention provides a nine-element imperfect control system for personal customer information on a mobile banking in the technical field of financial information. The system comprises a login module which is used for logging in a mobile banking system; the verification request module is used for querying a nine-element main switch of the electronic bank service platform and sending a verification request of nine-element information to the client information system; the client information nine-element verification module is used for verifying the client information system based on the received verification request and sending a verification identifier to the electronic bank service platform; the configuration module is used for setting nine-element configuration information by the electronic banking service platform based on the received verification identifier and sending the verification identifier and the nine-element configuration information to the mobile banking system; and thecache module is used for the mobile banking system to receive the verification identifier and the nine-element configuration information and manage the client information. The method has the advantages that the client information quality is greatly improved, the client experience is improved, and the pressure of a client information system is reduced.

The invention provides a multi-granularity self-adaptive service traffic access control method and device, which can be applied to the financial field, and the method comprises the following steps: querying whether a service has a traffic access permission from a preset channel service parameter table according to an obtained service name and a scene code; if yes, controlling the accessed traffic according to the channel type of traffic access and the granularity type of traffic access; the granularity types comprise clients, regions and whole companies. According to the method and the device, the problems of complicated calling scene, large calling amount, various services and the like in the process of migrating the customer information from the host to the enterprise customer information system are solved, and the security of the customer information system is ensured by performing authority control on the flow access party; and the client information system can gradually adapt to the service access pressure through multi-granularity flow control.