The invention relates to the technical field of computers, in particular to a multi-terminal customer service session quality automatic auditing method, which comprises the following steps of: firstly, constructing event-
level data and multi-
modal event graph data, and establishing an evidence
fingerprint chain; a standard operation process and supervision terms are formalized into an
executable audit specification
library, a dynamic time window is determined in combination with a queuing theory and an event
occurrence time model, and term
verification is completed based on a timing
automaton; weighting standard satisfaction degree vector data are obtained through optimal transmission, and a standard tension function is obtained through
time sequence morphology; based on a timing
automaton state learning ideal action strategy, calculating a minimum repair strategy and a decision deviation degree value on the
time extension graph; according to the method, compliance, deviation and expected income are fused through confidence propagation and segmented aggregation judgment, a comprehensive audit
score value, an audit conclusion and an evidence chain report are output, and cross-platform
caliber consistency, continuous and visible risks and improvement
executable are achieved.