The invention relates to the technical field of
intelligent decision making, can be applied to business scenes of financial science and technology,
medical treatment and health and the like, and discloses an intelligent
shunting method, device, equipment and medium based on multi-
modal information processing. And completing
living body identity
verification based on a three-dimensional structure and dynamic actions, identifying acoustic emotions and semantic emotions, fusing the acoustic emotions and the semantic emotions with interactive behaviors to generate a comprehensive emotional state, generating an access decision in combination with task complexity, executing an automatic service or a seat service, and providing a corresponding service response. According to the method, multi-
modal information is formed by fusing vision, voice and interaction behaviors, user emotion and task complexity are obtained on the premise that
living body safety
verification is guaranteed, accurate access
decision making is achieved, and therefore the intelligent
level of service distribution and user experience are improved while identity
verification safety and efficiency are improved.