The invention discloses a complaint responsibility identification system based on text mining technology, which comprises a data layer, a platform layer, a middleware, a service layer and a service layer. The data layer includes relational database, distributed file system and non-relational database. The data layer extracts data from the 95598 service support system and marketing service application system at the headquarters of the State Grid Corporation of China, and stores the data by classification. The platform layer includes common service components, service components, service flow engine components and Spark. The middleware includes Zookeeper, image recognition algorithm plug-in, decision tree algorithm plug-in, image recognition algorithm plug-in, decision tree algorithm plug-into calculate the data of the data layer, and modeling through data modeling and data mining, to achieve data analysis and mining; the service layer includes unified coding service, unified caching service, bidding model computing service, process service and file storage service. The service layer includes responsibility identification, image recognition, and automatic work list generation.