The present invention belongs to the information processing technological field and relates to an online ride-hailing order allocation method and device. The method includes the following steps that:a first online ride-hailing request is received, an instruction to cancel first order dispatching information is received, and a second online ride-hailing request is received; and if a searched order-receiving driver of the second online ride-hailing request is the same as the order-receiving driver of the first online ride-hailing request, and the second online ride-hailing request is generatedwithin predetermined time after the first online ride-hailing request, order distribution confirmation information is sent, and the passenger is requested to confirm whether to accept a driver C as the order-receiving driver of the second online ride-hailing request. According to the prior art, when a passenger cancels an order and places an order again, the server end will dispatch the order to the same driver, and as a result, the passenger continuously cancels the order, while, with the online ride-hailing order allocation method and device of the invention adopted, the above problem can besolved, more options can be provided for the passenger, the unnecessary operation of the passenger can be reduced, time can be saved, the riding experience of the passenger can be improved, and the passengers' interests can be protected.