The invention discloses an intelligent elevator comprehensive management system based on a cloud platform. A cloud server comprises nine modules. The intelligent elevator comprehensive management system can provide all-round service for maintenance (repair), manufacturing (installation and modification), operation and use management, and other enterprise main body responsibility links in an elevator safety duty chain, and inspection detection, industrial management, responsibility insurance, government supervision and other comprehensive supervision management responsibility links, and help toimplement legal safety responsibilities. The invention further provides an intelligent operation function for elevator passengers, the passenger riding experience of passengers is brought into an evaluation system, an approach for directly participating in elevator safety management is provided for the elevator passengers as final customers, and the passengers are guided to independently select an elevator maintenance (repair) unit, an inspection detection mechanism, a use management unit (property service unit) and even an elevator manufacturing brand which provides service for the elevatoraccording to the passenger elevator experience, the phenomena of elevator industry caused by the information asymmetry and the failure of a market mechanism is effectively voided, and finally the purpose of improving the passenger riding experience is achieved.