The invention relates to the technical field of voice customer service testing, in particular to an
automatic testing method for a voice customer
service system, which comprises the following steps of: acquiring multi-
source data, and performing standardized preprocessing to form a standardized
data set; constructing a multi-dimensional
quantitative model, determining a core dimension
classification rule and a test index standard, and performing iterative optimization through a multi-dimensional test configuration particle swarm intelligent optimization model to generate an
optimal test configuration scheme; through a full-link test, collecting
test data and extracting a core index, generating a
system performance level and an optimization direction through a comprehensive evaluation model, and forming decision support data; constructing an abnormal
root cause positioning model to mine an index association link, and positioning a
system abnormal core cause; and integrating whole-process data to construct a traceable
evaluation system, and outputting a quantitative
evaluation result and optimized data. According to the scheme, the testing accuracy and efficiency of the intelligent voice interaction
system are effectively improved.