The present invention relates to a platform and a usage method thereof, concretely to a public service platform and a usage method thereof. The platform comprises a terminal and a cloud server; the terminal includes a PC terminal and a mobile terminal, wherein the PC terminal and the mobile terminal form a presentation layer; the cloud server includes a logic layer and a data layer; and the data layer, the logic layer and the representation layer form the whole framework of the public service platform, and the whole framework of the public service platform includes two processes of content publishing and order processing. The present invention provides a product display and selling mode similar to a traditional supermarket, and divide a large-scale application business flow management software implementation process with long period, high cost and big risk into a gradually advanced iterative implementation process with short period, low cost and small risk; and moreover, through providing a service platform, the normalized flow correlation product selling, the standardized requirement customization service, standardized order processing and the pre-sales and after-sales service flows, the problem of the traditional offline implementation service of the BPM industrial field is solved, and the cost and risk of supplying to both parties are reduced.