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Apparatus and methods for developing conversational applications

Apparatus with accompanying subsystems and methods for developing conversational computer applications. As a user interface, the apparatus allows for a user to initiate the conversation. The apparatus also answers simple and complex questions, understands complex requests, pursues the user for further information when the request is incomplete, and in general provides customer support with a human like conversation while, at the same time, it is capable to interact with a company's proprietary database. As a development tool, the apparatus allows a software developer to implement a conversational system much faster than takes, with current commercial systems to implement basic dialog flows. The apparatus contains three major subsystems: a state transition inference engine, a heuristic answer engine and a parser generator with semantic augmentations. A main process broker controls the flow and the interaction between the different subsystems. The state transition inference engine handles requests that require processing a transaction or retrieving exact information. The heuristic answer engine answers questions that do not require exact answers but enough information to fulfill the user's request. The parser generator processes the user's natural language request, that is, it processes the syntactical structure of the natural language requests and it builds a conceptual structure of the request. After the parser generator processes the user's request, a main process broker feeds the conceptual structure to either the heuristic answer engine or to the state transition inference engine. The interaction between the main process broker and the subsystems creates a conversational environment between the user and the apparatus, while the apparatus uses information from proprietary databases to provide information, or process information, during the course of the conversation. The apparatus is equipped with a programming interface that allows implementers to declare and specify transactions based requests and answers to a multiplicity of questions. The apparatus may be used with a speech recognition interface, in which case, the apparatus improves the recognition results through the context implicitly created by the apparatus.
Owner:GYRUS LOGIC INC

System and method for management of a shared frequency band using client-specific management techniques

A system and method are provided for managing communication with a plurality of wireless client devices operating in a radio frequency band shared by other types of devices, comprising a step of controlling at least one parameter associated with radio communication with each of the plurality of wireless devices based on the radio frequency environment associated with each corresponding one of the plurality of wireless client devices. Spectrum profile information describing the radio frequency environment (activity in the frequency band) at a wireless client device is sent to the wireless base station device (where the parameter controls are made) from either a wireless client device or another radio device in the proximity of one or more wireless client devices that is capable of generating the spectrum profile information. The spectrum profile information may include information identifying signals that are occurring in the frequency band in the proximity of a wireless client device. Examples of parameters that may be controlled at the wireless base station device include packet fragmentation threshold (the length of a data packet), transmission data rate and transmission scheduling (synchronizing a transmission to quiescent intervals of one or more periodic interfering signals).
Owner:CISCO TECH INC

Apparatus and method for digital imaging, education, and internal marketing software and system

A method and system for automatically managing multiple different functions of an office by storing or linking together multiple different types of data that is normally stored separately, such that summary reports requiring data from fields normally not stored together can be created efficiently and effectively, and a method and system for automatically selecting client education, marketing or other business-related information or materials from a stored collection of such information or materials based on selection criteria established by the business, such that the selected information or materials are targeted to the specific client based on demographic and other client information and scheduling and other business information. In one aspect of the invention, a patient education module has a library of content on hand. The information and materials play automatically to a designated monitor near the location of the client and the material viewed is documented in the client's electronic record with customized notation by user. The material viewed has a supportive component hand-out or supportive accompanying written information that is automatically printed at the receptionist desk at the time the material is viewed on the monitor by the client.
Owner:FUTURE HEALTH
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