39results about How to "Reducing attrition" patented technology

Methods and systems are disclosed for routing callers to agents in a contact center with an intelligent routing system. An exemplary method includes routing callers to agents based on a pattern matching algorithm utilizing caller data and agent data, where the agent data includes agent satisfaction data from past agent-caller pairings. The agent satisfaction data may be obtained via surveys of the agents regarding their satisfaction with past agent-caller contacts. The agent satisfaction data may be used by the pattern matching algorithm in an attempt to increase agent satisfaction for future calls, thereby potentially reducing attrition of agents and cost to the call center, increasing morale of the agents, and so on. The agent satisfaction data and output from past agent-caller pairings may be weighted by the contact center against other agent data and caller data for a desired mixing of output variables.

Methods and systems are disclosed for routing callers to agents in a contact center with an intelligent routing system. An exemplary method includes routing callers to agents based on a pattern matching algorithm utilizing caller data and agent data, where the agent data includes agent satisfaction data from past agent-caller pairings. The agent satisfaction data may be obtained via surveys of the agents regarding their satisfaction with past agent-caller contacts. The agent satisfaction data may be used by the pattern matching algorithm in an attempt to increase agent satisfaction for future calls, thereby potentially reducing attrition of agents and cost to the call center, increasing morale of the agents, and so on. The agent satisfaction data and output from past agent-caller pairings may be weighted by the contact center against other agent data and caller data for a desired mixing of output variables.

A system and method of driving weight management product sales in a multi-level marketing environment using a body impedance data acquisition device, a weight management software program, nutritional supplements and a standardized sales pathway software program, resulting in direct sales, lead generation and new distributor sign up. A prospect's personal information and lean body mass data are input to the weight management computer software program for determining an individualized weight management plan, where the lean body mass data are obtained using the body impedance data acquisition device. The prospect is presented weight management product packages for purchase, individualized according to the derived weight management plan and becomes a client upon purchasing a product package. The new customer is presented a business opportunity in becoming a new distributor of the weight management products and, if enlisted, is provided product discounts and sales software tools for facilitating weight management product sales.

A computer implemented method and system for managing an organization in a virtual social network environment provides an organization management platform accessible to employees and clients over a communication network. The organization management platform acquires target goal criteria of the organization via a graphical user interface over the communication network, and creates multiple organizational groups based on the target goal criteria. The organization management platform registers the employees with one or more organizational groups selected by the employees. The organization management platform acquires one or more tasks and rules for performing the tasks that enable the employees to fulfill the target goal criteria. The organization management platform measures performance of the tasks by each of the employees in each of the organizational groups based on the rules and performance criteria, and allocates one or more units of electronic currency to each of the employees based on the measured performance.

Embodiments of the present invention relate generally to business methods and systems for retail marketing, and specifically to Retail Customer Referral Compensation Programs for using Performance-Driven criteria to award Production Points for determining a Referring Customer's position in a Performance-Driven Floating Matrix compensation and matching bonus plan in a retail marketing organization

An adsorbent material, and method for making same, is disclosed wherein an application is made on the adsorbent material of a polymer coating with surface porosity. The product adsorbent material retains it adsorptive properties, while the coating provides advantages such as reduced dusting. For particulate or pellet forms of adsorbents, a reduction in attrited dust is useful for improved performance in emission control systems. The coating may also be used to color the product.

Color-coated activated carbon and method of preparation are disclosed in the product of application of a thin, continuous coating of an insoluble colorant-containing polymer emulsion on the material, without causing a reduction in adsorption capacity of the untreated activated carbon. In addition, the resultant avoidance of carbon dust leads to improved performance for contaminant removal.

A method, and a device for administering the method, of treating a plant seedling to improve long term hardiness and / or crop yield and / or quality characterised by the step of exposing the plant seedling, prior to a subsequent growth phase, to ultra-violet (UV) irradiation with at least one wavelength, only between 280-310 nm. The method further including the step of selecting a plant seedling or seedlings for a subsequent growth phase.

The present disclosure relates to new and optimized processes for the preparation of micro- and nano-scale capsules containing lubricant chemical additives. The present disclosure also relates to micro- and nano-scale capsules prepared by such processes, which are useful in a variety of applications, including automotive lubricants, diesel lubricants, industrial lubricants, metal-working lubricants, coolants, and process fluids. Micro- and nano-scale capsules prepared as described herein have the required properties that such capsules need to exhibit in order to function effectively and meet the requirements imposed by engine lubrication conditions. The microcapsules may be dispersed in a lubricating oil such that the lubricant exhibits improved stability and anti-wear performance, thereby improving engine fuel efficiency and performance.

Cyclones for gas-solid separators are described, which are especially applicable for use in a downflowing third stage separator (TSS) for the removal of dust particles, such as solid catalyst fines, from the flue gas streams exiting the catalyst regenerator in fluid catalytic cracking (FCC) processes. A number of important flow characteristics result from the configuration of the cyclones, particularly with respect to the relative axial lengths over which swirl vanes and central hubs of the cyclones extend. These characteristics include a decrease in growth of turbulent eddies that conventionally result from a sudden expansion, in open cross-sectional area, of gas exiting swirl vanes.

The disclosure is directed to a process and system for managing the end-to-end process of obtaining research data from patients and / or participants in a Clinical Trial. The process enables collection of appropriate informed consent from patient / participants via electronic devices such as smart phones and tablets. Additionally, the system uses biometric information such as finger prints, face pictures, digital signature to provide additional information concerning a participant. This helps to make the whole informed consent process effortless, paperless and transparent. An aspect of the disclosure enables investigators to reach out to a wider patient / participant population irrespective of their physical location. Thus the platform enables investigators to collect and transfer real time data, seamlessly from across the world.

A system of guaranteeing loan repayments by a split funding method from credit card and online check settled deposits. By split funding transaction deposits, the system provides and tracks a line of credit to the sales representatives. The inventive process: (1) evaluates the sales representative's credit worthiness; (2) approves a line of credit for the sales representative to use in purchasing inventory; (3) ties the liability for the line of credit to the product being sold; (4) accounts for the increases and decreases in the available line of credit as sales representatives purchase items, then repay the line of credit as they sell merchandise; (5) automatically distributes funds to all parties concerned using a prescribed hierarchy when the sales representative sells merchandise; (6) accounts for settling all aspects of customer transactions including commissions, interest, principal repayment, and processing fees; and (7) deposits commissions or net sales proceeds onto the stored value card.

A multiple hopper charging installation for a shaft furnace includes a rotary distribution device for distributing bulk material in the shaft furnace by rotating a distribution member about a central axis of the shaft furnace and at least two hoppers arranged in parallel and offset from the central axis above the rotary distribution device. Each hopper has a lower funnel part ending in an outlet portion and each hopper has a material gate valve with a shutter member associated to its outlet portion. According to the invention, each funnel part is configured asymmetrically with its outlet portion being eccentric and arranged proximate to the central axis, each outlet portion is oriented vertically so as to produce a substantially vertical outflow of bulk material and each material gate valve has a one-piece shutter member and is configured with its respective shutter member opening in a direction pointing away from the central axis such that any partial valve opening area is located on the side of the associated outlet portion proximate to the central axis.

The present disclosure relates generally to novel biomass pyrolysis processes and systems that decrease entrainment of char and other contaminants with the produced pyrolysis vapors.

Embodiments of the present invention relate generally to business methods and systems for retail marketing, and specifically to retail customer referral compensation programs for using performance driven criteria to award production points for determining a referring customer's position in a performance driven floating compensation structure and matching bonus plan in a retail marketing organization.

A primary package comprising two or more compartments which can be opened individually, each compartment comprising a plurality of unit dose detergent portions and wherein at least one compartment is substantially air-tight before it is opened for the first time. The package provides for good stability of the detergent portions.

A computer implemented method and system for managing an organization in a virtual social network environment provides an organization management platform accessible to employees and clients over a communication network. The organization management platform acquires target goal criteria of the organization via a graphical user interface over the communication network, and creates multiple organizational groups based on the target goal criteria. The organization management platform registers the employees with one or more organizational groups selected by the employees. The organization management platform acquires one or more tasks and rules for performing the tasks that enable the employees to fulfill the target goal criteria. The organization management platform measures performance of the tasks by each of the employees in each of the organizational groups based on the rules and performance criteria, and allocates one or more units of electronic currency to each of the employees based on the measured performance.

Embodiments of the present invention relate generally to business methods and systems for retail marketing, and specifically to Retail Customer Referral Compensation Programs for using Performance-Driven criteria to award Production Points for determining a Referring Customer's position in a Performance-Driven Floating Matrix compensation and matching bonus plan in a retail marketing organization.

Embodiments of the present invention relate generally to business methods and systems for retail marketing, and specifically to Retail Customer Referral Compensation Programs for using Performance-Driven criteria to award Production Points for determining a Referring Customer's position in a Performance-Driven Floating Matrix compensation and matching bonus plan in a retail marketing organization.

A novel system and process for managing multiple parties in a sales process for a good or service is described. The system manages three independent parties including a potential buyer, account manager, and advisor. A client attribute of whether the potential buyer is a lead, prospect or client, combined with a customizable sales campaign, is used to select a first script for use by the account manager to qualify the potential buyer. Answers received are stored into record in database associated with potential buyer in a hierarchical tree structure and used to classify potential buyer into categories representing probability that potential buyer is ready to purchase a good or service. A second script is selected based on the sales campaign and the categorization of the potential buyer. The account manager uses the second script to contact and schedule a meeting with the potential buyer. Answers are stored into the record.

Process wherein a low CO2 content process gas generated by an ammonia-soda process unit or a refined sodium bicarbonate unit is enriched by using a Temperature Swing Adsorption CO2 concentration module into a CO2 enriched gas whose CO2 content is increased by at least +10% by volume on dry gas basis relative to the process gas, and which is subsequently recycled to the ammonia-soda process unit or optionally to the refined sodium bicarbonate unit, in order: to produce sodium carbonate, or sodium bicarbonate, or to carbonate at least part of effluent from the unit for producing sodium carbonate or bicarbonate. The TSA CO2 concentration module comprises a stator and a rotor connected to the stator and rotatable relatively to the stator about a rotational axis, the rotor comprising a plurality of sectors, each sector containing a separation device to separate at least part of the CO2 from the process gas which is led into the separation device, and each sector being fluidically connected with at least one rotary active valve.

The invention provides a fast intake valve that comprises an intake pipe, a middle connector, a rear connector, an intake pipe sealing ring, a receiving pipe, an intake sealing ring, a support frame and a spring. The invention has simple structure and can intake water rapidly and conveniently.

A flexible cable for an optical disk drive is disposed at a case comprising an upper case and a lower case. The flexible cable comprises a fastening part fixed at the lower case and a moving part extended in the reverse direction of one end of the fastening part to form a beginning end fixed at the case. An intensive area comprised of elastic material is disposed at the surface of the beginning end and nearby the beginning end of the moving part. A smooth layer is disposed at the inside of the upper case and located on the moving path of the intensive area disposed at the moving part to be touched by the intensive area when the moving part is bent reversely. A secondary intensive area is disposed at the moving part, and is extended or separated from the intensive area, to prevent the flexible cable drooping.

A novel system and process for managing multiple parties in a client review process is described. The system manages three independent parties including a client, an account manager, and an advisor. Based on a client attribute of whether the client is a lead, prospect or client, combined with time periods expiring, a client review campaign of advisor, client being in a pre-defined tier, and client not being part of an active sales campaign, a first script is retrieved to schedule a review with the client. Answers received are stored into record in database associated with client in a hierarchical tree structure. A second script is retrieved based on the review campaign and the categorization of the client. The second script is used to schedule a meeting. Answers received are stored into record in database associated with client in a hierarchical tree structure.

The present disclosure relates generally to novel biomass pyrolysis processes and systems that decrease entrainment of char and other contaminants with the produced pyrolysis vapors.

A novel system and process for managing multiple parties in a client relationship process is described. The system manages three independent parties including a client, an account manager, and an advisor. Records are retrieved from a file for a group of all clients that are part of the client relationship process. The records are displayed as user interface widgets that indicate status of client relationship for the group. Based on time periods expiring combined with no other contacts to a client having been made, a client relationship campaign of advisor, client being in a pre-defined tier, and client not being part of an active sales campaign, a script is retrieved for use during a follow-up communication. Account manager uses script to contact client. Answers received are stored into record in database associated with client in a hierarchical tree structure. Alerts, follow-up actions, and updating of user interface widgets are triggered.

A powder recycling system includes a supply tank, a continuous loss-in-weight module, a pneumatic module, a transfer channel, a recycle module, and a refilling tank. The supply tank accommodates recycling powder. The continuous loss-in-weight module includes a storage tank receiving the recycling powder from the supply tank and a rotary output pipe connected to the storage tank to output the recycling powder. The continuous loss-in-weight module controls the mass flow rate of the output of the recycling powder according to the weight change of the storage tank. The pneumatic module enables the recycling powder to float and move in the transfer channel. The recycle module is connected to the transfer channel to receive the recycling powder, sieves the recycling powder, provides virgin powder, and mixes the virgin powder with the recycling powder. The refilling tank is connected to the recycle module to receive the recycling powder and the virgin powder.

The present disclosure relates to new and optimized processes for the preparation of micro- and nano-scale capsules containing lubricant chemical additives. The present disclosure also relates to micro- and nano-scale capsules prepared by such processes, which are useful in a variety of applications, including automotive lubricants, diesel lubricants, industrial lubricants, metal-working lubricants, coolants, and process fluids. Micro-and nano-scale capsules prepared as described herein have the required properties that such capsules need to exhibit in order to function effectively and meet the requirements imposed by engine lubrication conditions. The microcapsules may be dispersed in a lubricating oil such that the lubricant exhibits improved stability and anti-wear performance, thereby improving engine fuel efficiency and performance.

Embodiments of the present invention relate generally to business methods and systems for retail marketing, and specifically to Retail Customer Referral Compensation Programs for using Performance-Driven criteria to award Production Points for determining a Referring Customer's position in a Performance-Driven Floating Matrix compensation and matching bonus plan in a retail marketing organization.