The invention discloses a call center monitoring method, a call center monitoring device and a call center monitoring system, wherein the method comprises the steps that the operating parameters of each piece of communication equipment are collected according to the acquisition protocol of each piece of communication equipment, and the operating parameters include the state parameter and the performance parameter; the collected operating parameters of each piece of communication equipment are stored; alarm inquiries of different communication equipment are carried out according to the stored operating parameters of different communication equipment; the alarm inquiry comprises: whether the stored operating parameters of the communication equipment are matched with the preset parameter target values or not are judged, and alarm information is sent when mismatching occurs. According to the method, the device and the system, one monitoring platform is adopted to monitor a call center as one integral monitoring object, and the invention avoids the situation in the prior art that multiple monitoring platforms are used, each monitoring platform corresponds to one type of communication equipment, and communication equipment in the call center is monitored in a centralized manner. When communication equipment is in fault, alarm information can be sent automatically, monitoring staff do not need to query and find out the fault actively, and the maintenance efficiency of the call center is improved.