The invention discloses an
electric power emerging business risk keyword identification and early warning method,
system and device based on an NLP technology and a medium, and belongs to the technical field of
electric power risk, and the method comprises the steps: obtaining multi-source customer service text data, and extracting risk keywords and corresponding voice spectrum data from the multi-source customer service text data; inputting the risk keyword into a power service
knowledge graph, and generating a first
risk research and judgment result through knowledge reasoning, the first
risk research and judgment result comprising a risk
traceability path; performing acoustic feature analysis on the
speech spectrum data, extracting acoustic feature parameters, calculating an emotional excitation index, and generating a second
risk identification result; performing weighted fusion on the first
risk research and judgment result and the second
risk identification result to generate a comprehensive risk
score; and when the comprehensive risk
score reaches a preset threshold value, generating a structured early warning work order, and carrying out
data binding on the structured early warning work order, the original customer service work order and the call
record. According to the invention, the efficiency of risk management and control is improved.