This application provides a business optimization method, apparatus, device, medium, and program product, which can be applied to the field of
artificial intelligence technology, involving the application of large models in fintech scenarios. The method is executed by a management
server, which communicates with a terminal device. The method includes: receiving queuing information sent by the terminal device; sending a first input interface to the terminal device based on the queuing information; in response to receiving a candidate business type input through the first input interface, determining the current queuing state corresponding to the candidate business type, generating queuing information corresponding to the current queuing state, and sending it to the terminal device; sending a second input interface to the terminal device; and in response to receiving a target business type input through the second input interface, using a preset
time estimation model based on the target business type and queuing information to estimate the expected
waiting time for the user on the terminal device and sending it to the terminal device.