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210 results about "Functional capability" patented technology

The functional capabilities refer to the what functions the service is supposed to perform. The non-functional capabilities help in assessing how well the service performs these functions.

Resource management utilizing quantified resource attributes

A system and method are disclosed which quantify one or more attributes of a finite number of resources for effective management of such resources. Quantifiable attributes possessed by a resource may include skills or functional capabilities possessed by the resources, as examples. A request for service by one or more of the resources is received, and at least one attribute desired by the request is quantified. Based at least in part on the quantified attributes of the resources and the quantified attributes desired by the request, at least one suitable resource for servicing the received request is determined. Most preferably, attributes of resources may be quantified along a scale, such as a scale of 0 to 100. For example, within a telephony call center, attributes possessed by agents, such as language skills or product knowledge may be quantified along such a scale. A request for service may be received, and the attributes of a resource desired by the request are quantified along such a scale. Suitable resources for servicing a request may be determined by evaluating the quantified attributes possessed by the resources and the quantified attributes desired by the request. Thus, “N” number of resource attributes may be quantified and plotted within an N-dimensional space. Additionally, attributes desired by a received request may be quantified and plotted within such N-dimensional space. The distance between the plotted resource attributes and the plotted requests may be calculated to determine at least one suitable resource for servicing the request.
Owner:INTERVOICE PARTNERSHIP

System and method of integrated national citizen identity management and e-governance

InactiveUS20110204142A1Effectively combat crimeEffectively combat terrorismOffice automationResourcesNational levelSmart card
The instant invention relates to an integrated system and method of secure national citizen identity management and e-Governance—known as the CimeGo System®—using as the foundational platform a centralized national-level electronic database of all citizens known as the National Registry (NR) or Central Data Repository (CDR) (containing all relevant data including biometrics in uniquely designed formats, periodically updated) (and also separately for non-citizens) for national level identity management deploying secure smart cards bearing a single, unique scientifically derived identity reference allocated to each citizen valid for the lifetime of the citizen for all applications countrywide, replacing all multiple IDs presently in use. Dedicated India Card Centres (ICCs) across the country serve to rapidly complete citizens' enrolment procedures leading to card issuance and activation. Data stored on the card chip is ported from NR (CDR) and accessed by authorised personnel via card reader units located countrywide. Using the method offered under the instant invention, the NR also serves as the basis for operationalising a modern e-Governance programme with numerous advanced functionalities for efficient, facile bi-directional interaction between citizens versus government and other agencies, spanning a wide range of statutory and non-statutory applications. The Cimego® System facilitates efficient national administration, ensuring compliance by citizens with laid-down laws and national directives. The invention also helps to plan and monitor welfare measures to the populace and to maintain stringent levels of internal security and border regulation by means of the wide ranging actionable inputs and functional capabilities offered by the instant invention.
Owner:RAO CSS

Method and apparatus for providing broadcast data services

A novel advanced set top terminal capable of digital decompression, menu generation, interactivity and other advanced functional capabilities for use in a television program delivery system (200) is described. The invention relates to methods and apparatus for upgrading existing set top terminals (220) to provide menu generation capability and advanced functional capabilities. The invention is particularly useful in television program delivery systems (200) with hundreds of channels of programming, providing (i) menu driven program selection through the addition of an upgrade module (300) or menu generation card and (ii) advanced functional capabilities using a set of hardware upgrades (e.g., 130) and/or an expansion card. Specifically, the invention is an upgradeable system that supports advanced set top functionality through the use of internal software, hardware upgrades, an upgrade module and/or expansion cards. The upgraded hardware generally includes a microprocessor, various input/output ports (e.g., 308), processing circuitry (e.g., 108) and memory (e.g., 116). The invention results in an upgraded set top terminal that supports: menu generation; picture-on-picture displays; program catalog services; interactive services; telephone caller identification; digital audio reception; VCR control; HDTV reception; and backyard satellite system interoperability, among other features and capabilities.
Owner:COX COMMUNICATIONS
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