523results about How to "Effective service" patented technology

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.

Mechanisms and techniques provide a system that provides stream data to a client by monitoring operation of a stream control protocol such as RTSP associated with stream data transmitted between a client and a first stream server. The system detects a stream change event related to transmission of the stream data between the client and the first stream server and identifies a relative position within the stream data based on the operation of the stream control protocol. The system then establishes transmission of the stream data between the client and a second stream server starting at the relative position in the stream data. The system provides for mid-stream failover for the transmission of stream data such as real-time data with minimal perceptible loss of stream data by the client.

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.

A system and method are disclosed which quantify one or more attributes of a finite number of resources for effective management of such resources. Quantifiable attributes possessed by a resource may include skills or functional capabilities possessed by the resources, as examples. A request for service by one or more of the resources is received, and at least one attribute desired by the request is quantified. Based at least in part on the quantified attributes of the resources and the quantified attributes desired by the request, at least one suitable resource for servicing the received request is determined. Most preferably, attributes of resources may be quantified along a scale, such as a scale of 0 to 100. For example, within a telephony call center, attributes possessed by agents, such as language skills or product knowledge may be quantified along such a scale. A request for service may be received, and the attributes of a resource desired by the request are quantified along such a scale. Suitable resources for servicing a request may be determined by evaluating the quantified attributes possessed by the resources and the quantified attributes desired by the request. Thus, “N” number of resource attributes may be quantified and plotted within an N-dimensional space. Additionally, attributes desired by a received request may be quantified and plotted within such N-dimensional space. The distance between the plotted resource attributes and the plotted requests may be calculated to determine at least one suitable resource for servicing the request.

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.

Method and apparatus that use voice / audio recognition and analysis technologies to deliver assigned context sensitive information and data of interest (keywords, phrases, mood, etc.). Context sensitive information and data of interest can be extracted from any voice / audio transmissions and voice / audio recordings (or any transmission or recording that includes voice / audio) for advertising purposes. This invention includes the said assigned context sensitive information and data of interest extraction method using voice / audio recognition and analysis technologies. Most importantly, this invention opens up new doors to advertising using extracted context sensitive information and data of interest from voice / audio transmissions and recordings (or any transmission that includes voice / audio).

A network interface device includes a fabric interface, adapted to exchange messages over a switch fabric with a plurality of host processors, the messages containing data, and a network interface, including one or more ports adapted to be coupled to a network external to the switch fabric. Message processing circuitry is coupled between the fabric interface and the network interface, so as to enable at least first and second host processors among the plurality of the host processors to use a single one of the ports substantially simultaneously so as to transmit and receive frames containing the data over the network.

This invention addresses environmental social and commercial uses and includes a monitoring system which is a network of on, in, out and off-board devices working together with people through software and interfaces to provide services and make accountable humanity's machines and their actions through safe secure communication. Control devices are used to provide accountability for their socio-economic and environmental impact. Along with these systems networked together, additional devices and variations needed to complete these operations nationally and world wide are also provided. Unique ways interface a network of separate devices or IC circuits to create an interactive secure control system or center that can be remotely controlled. A control device for society to fairly and accurately monitor and control the impact of equipment use on the world environment, and a nation's infrastructure while developing commercial companies to fulfill these needs and services for the equipment and the people who own and operate them for today and into the future are also provided. A set of secure devices and systems are also included to analyze society and machine interaction.

The present invention relates to a virtual peer for a peer-to-peer (P2P) content sharing system. In general, the virtual peer is a logical construct enabling a number of virtual peer members to appear as a single peer node in the P2P content sharing system. In operation, a sponsoring agent creates the virtual peer and registers the virtual peer with the P2P network. Once registered, the virtual peer appears as a new peer node in the P2P network. In order to provide efficient content sharing, the sponsoring agent operates to obtain metadata describing all or a portion of a number of digital assets shared by the virtual peer members and aggregate the metadata into a single collection of metadata, referred to herein as a metadata catalog, for the virtual peer and may cache all or a portion of the digital assets shared by the virtual peer members.

Techniques for protecting content to ensure its use in a trusted environment are disclosed. The stored content is protected against harmful and / or defective host (or hosted) environments. A trusted security component provided for a device can verify the internal integrity of the stored content and the host before it allows the content to come in contact with the host. As a counter part, a trusted security component provided for the host can verify and attest to the integrity of the host and / or specific host computing environment that can be provided for the content stored in the device. The trusted security component provided for a device effectively verify the host integrity based on the information attested to by the trusted security component provided for the host. If the trusted security component trusts the host, it allows the trusted host to provide a trusted host computing environment trusted to be safe for the content stored in the device. A trusted host can effectively provide a safe virtual environment that allows a content representing a copy (or image) of an original computing environment to operate on the host computing system to give a similar appearance as the original computing environment.

A method and system of receiving, storing, and delivering customer comments, including qualitative and quantitative feedback, over a communications network, such as the Internet. Also, the present invention relates to a method and system of rating and ranking companies, including individual merchants and both buyers and sellers, and their products and services based upon comments received and then awarding the companies points based upon their rating.

A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.

A continuous strip is electrochemically processed in an electrolytic processing bath using either a thin flexible or resilient dielectric wiping blade or an open web, plastic mesh to wipe bubbles of gas from the surface, sever dendritic material, if such is present, and to remove a surface layer of partially depleted electrolytic solution in the form of a barrier or depletion layer including a heat zone, replacing with fresh cooler solution and to stabilize strip portions extending between support rolls. The resilient dielectric wiper blade is preferably used with perforated anodes which allow fresh electrolytic solution to flow into the space between the anodes and the strip surface after being expelled by passage of the strip past the wiping blade. It may also be used with electrode baskets in electroplating, however. The open web, plastic mesh wiper is particularly effective as a separator to provide the best spacing between the strip and the electrodes to prevent arcing and also prevents any filter cloth used over the electrodes in electroplating from catching upon the strip. The resilient wiper blade and open web, plastic mesh are preferably used in combination, but may also be used separately in electroplating, anodizing or electrolytic cleaning.

A resource allocation device includes a database of user and service information, a resource allocation management unit for determining whether a service request agrees with a service level agreement and whether it accepts a resource allocation request, a service level agreement unit for negotiating the service level agreement with the user, sending the received service request to the resource allocation management unit, acquiring the result of the resource allocation request, and transmitting the result of the resource allocation request to the user, a routing information management unit for obtaining a network configuring information, storing the network configuring information in the database, discovering the path to provide the service and storing the discovered path in the database to be reused and a policy control management unit for deciding a policy according to whether the service request and the resource allocation request are accepted.

A card dealing system incorporating playing cards with rank and suit information encoded thereon via micro-dots, and a shoe capable of reading such micro dots as a playing card is drawn from the shoe. A game controller unit determines the location of the micro-dots on the playing card, and determines the rank and suit information therefrom. The game controller thereby monitors the progress and status of a card game.

A method, a system, and an apparatus for creating a Content-on-Demand (CoD) service are disclosed herein. The method includes receiving a Session Initiation Protocol (SIP) service request sent by a User Equipment (UE); converting the SIP service request into a Real-Time Streaming Protocol (RTSP) service request, and sending the RTSP service request to a server; receiving an RTSP service response sent by the server; and converting the RTSP service response into a SIP service response, and sending the SIP service response to the UE to create the CoD service between the UE and the server.

A Web service providing method of a Web service provider providing a Web service comprises a decoding request transmission step transmitting, in response to a request from a client, a decoding request of Web service use permission information related to permission of use of the Web service, to an authentication service provider that provides a service related to authentication, and a decode response reception step, receiving a decode response of the Web service use permission information issued in response to said decoding request of the Web service use permission information, from the authentication service provider.

The present invention relates to a domain name service system and method thereof. According to the present invention, a domain name service can be provided through a mobile host and domain name servers having smallest hop counts, based on position information on the domain name servers included in external links. Therefore, a domain name service can be provided within a short time regardless of operating modes of the domain name servers. Furthermore, it is possible to reduce system traffic since the addresses of optimal domain name servers are provided to edge routers.

A video-on-demand system provides efficient commercial distribution for renting and / or selling movies, video programs, video games and electronic data. Data input stations upload original video data from videotapes, videocassettes, videodisks or film, or from electronic data format on transferable storage media or over a telecommunications line. A video data capture computer converts the original video data into a preferred video data storage format and stores the video data files in a first generation video data storage unit. The video data files are sorted by categories and classified in indexed master files stored on a second generation video data storage unit. NTSC, PAL and / or HDTV versions of the video data files are created and stored in separate data storage units for serving different markets. Customers access the system through computer servers connected to the Internet. The computer servers access the video data file in the data storage units and create a temporary video data file, which is downloaded to the customer via the Internet. The video data file is downloaded at high speed and stored on the customer's video player device for viewing at a later time. The video data files can be downloaded, stored and viewed on a desktop computer, a laptop computer, palmtop computer, a set-top data storage device connected to a television set, video game device, or a personal digital assistant, cellular telephone or pager with video capabilities. The system includes back-up mirror storage files at all levels of the system for security against data loss.

System and method of determining active / standby statuses of an intermediary device with respect to a logic group based on a user defined switchover policy. A user is allowed to configure a template to determine respective health levels for multiple sets of delivery resources. Each set of resources associated with a function engine residing in a respective intermediary device. The multiple sets of resources, in conjunction with the associated function engines, are equivalently operable to provide the same service function. The template may include user-specified events and respective weight factors. The specified events are monitored and a health score is dynamically derived for each delivery resource based on the template. Based on an updated health score rank with respect to the service function, a switchover may automatically occur from an intermediary device of a lower health score to another device with a higher health score.

Provided is a method and system for monitoring and analysis of networked systems, that is non-intrusive and real time. Both secure and non-secure traffic may be analyzed. The provided method involves non-intrusively copying data from a communication medium, reconstructing this data to a higher level of communication, such as the application level, grouping the data into sets, each set representing a session, and organizing the data for chosen sessions in hierarchical fashion which corresponds to the hierarchy of the communicated information. If monitored communications are encrypted, they are non-intrusively decrypted in real time. Hierarchically reconstructed session data is used by one or more plug-in applications, such as alarms, archival applications, visualization applications, script generation applications, abandonment monitoring applications, error detection applications, performance monitoring applications, and others.

Methods, devices, and computer programs for improving the efficiency of multi-user multimedia messaging services are disclosed. A multimedia message is sent from an originator user device to an originator server and further to one or more recipient servers to which recipient user devices as addressed are associated to. The one or more recipient servers execute a multicast delivery for distributing the multimedia message to the recipient user devices and / or an improved reporting of a transmission state of the multimedia message by receiving status messages from the recipient user devices, each status message comprising an indication of an individual transmission state of the multi media message at one of the recipient user devices, aggregating the indications into a report representing the transmission state of the multimedia message, and sending the report to the originator server.

A coding approach for a robust and flexible network communication protocol is described. By using coding, it is possible to eliminate the need to track packet identities, and hence, it is possible to reduce coordination overhead associated with many conventional protocols. The method and system described herein takes advantage of multiple paths, interfaces, mediums, servers, and storage locations available in a network. The proposed protocol allows quick response to congestion by load balancing over different network resources. The method also enables soft vertical hand-overs across heterogeneous networks. In one embodiment, a media file is divided into chunks and transmitted using a transport protocol tailored to meet delay requirements of media streaming applications. Also described are different coding strategies for chunk delivery based upon an urgency level of each chunk.

This invention provides an efficient means of enabling bi-directional communication in a multicast IP network using ATM transport. Packet forwarding rules at the end-user modem and at the multicast router separate unidirectional multicast and bi-directional control flows. This enables the user to control the process of multicast services such as video-on-demand, while ensuring that the bi-directional flows are carried over the network in an efficient manner.

A cache-based storage architecture has primary and secondary storage subsystems that are controlled by first and second data layout engines to provide a high-performance storage system. The primary storage subsystem illustratively comprises non-volatile electronic storage media configured as a cache, while the secondary storage subsystem comprises magnetic storage media configured as a disk array. The data layout engines illustratively implement data layout techniques that improve read and write performance to the primary and secondary storage subsystems. To that end, the data layout engines cooperate to optimize the use of the non-volatile cache as a primary storage stage that efficiently serves random data access operations prior to substantially transposing them into sequential data access operations for permanent (or archival) storage on the disk array.

A service providing apparatus 100 capable of providing a service while effectively managing execution codes and screen configuration information stored in the apparatus includes: a display apparatus 108; a communication unit 101; an obtaining unit 151 for obtaining an execution code for providing the service through communication unit 101; an execution code storage 102 for storing the obtained execution code; a screen configuration information storage 103 for storing screen configuration information defining screen configuration to be displayed at the time of execution of the execution code; and a management unit 104 managing these units such that by the time the service is provided, the execution code and screen configuration information necessary for providing the service are stored in the execution code storage 102 and screen configuration information storage 103, and executing, in response to a service providing instruction, the execution code stored in the execution code storage 102 using the screen configuration information stored in the screen configuration information storage 103.