A business computing
system and method for integrated management of operations and infrastructure of a business is disclosed. The
system architecture contains data stored in one or more relational databases, web-based, and / or non-web based user interfaces provided by an aggregation of
software, automated processes, and a
transaction processing system. A standardized interface is defined for modular components to be incorporated. A specialized
business process description and control language is utilized to support flexibility, configuration, and modeling of processes. Persistent messaging is utilized for inter-
process communication. Various other processes and components provide
automation and integration with external systems / subsystems. The purpose of this combination of applications and business processes is to provide a robust and flexible
enterprise management platform for managing infrastructure (including facilities, cabling, security, furniture, etc.) and
information technology (IT) services (including network, voice, platform management, printing, etc.).